RCO

The Regulatory Compliance Officer (RCO) at Bahria Enclave plays a vital role in maintaining the highest standards of customer service and regulatory adherence within the organization. This position primarily involves managing and resolving resident and customer complaints efficiently while ensuring all interactions are conducted professionally and courteously. The RCO acts as a pivotal link between residents, customers, and various internal departments, guaranteeing that every complaint is addressed promptly and according to set company policies. The role requires a bachelors degree in a relevant field and at least one year of experience in customer complaint handling or call center operations. The RCO does not manage a team but works collaboratively across departments to facilitate smooth complaint resolution and maintain comprehensive documentation of all activities. The successful candidate demonstrates strong communication skills, calmness under pressure, and a persuasive approach when handling complex or sensitive situations. Key responsibilities include answering inbound calls, providing accurate information to customers, processing complaints effectively, and escalating critical issues to the appropriate authorities. The position involves working within rotational shifts, adapting to varying workloads and maintaining excellent coordination skills to follow up on pending matters. This role demands meticulous record-keeping and adherence to compliance monitoring standards, reflecting Bahria Enclaves commitment to regulatory excellence and resident satisfaction.
Responsibilities

Answer incoming calls professionally and courteously, ensuring a positive first impression.
Respond promptly and accurately to resident and customer inquiries, providing updated information as required.
Handle and resolve complaints efficiently and politely, maintaining a calm and constructive approach.
Process all complaints in alignment with company policies and procedures to ensure consistency of service.
Identify priority issues and escalate them promptly to the concerned authority for immediate attention.
Coordinate effectively with relevant departments to manage second-step follow-ups and ensure timely resolution.
Maintain accurate and up-to-date records of all complaints, actions taken, and resolutions achieved.
Demonstrate strong customer service skills through active listening, empathy, and problem-solving techniques.
Work within rotational shift schedules to provide continuous support and maintain service availability.
Perform additional tasks assigned by the line manager to support operational needs and regulatory compliance.

Skills

Regulatory Compliance Compliance Monitoring Customer Service Communication Complaint Handling Problem Solving Record Keeping Coordination Persuasiveness calmness under pressure

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

Male

Minimum Experience:

1 Year

Apply Before:

Oct 13, 2026

Posting Date:

Sep 12, 2026

Bahria Enclave.

· 1001-1500 employees - Islamabad

Bahria Enclave has been shaping landscapes and lives in Pakistan since the company’s inception in 2013. Not just about building homes, Bahria Enclave develops value-added, master-planned communities housing thousands of families who are enjoying a complete living experience. Bahria Enclaves 1500 employees are delivering iconic developments, driving leadership, pioneering innovation and creating a legacy for generations to come. Bahria Enclave is a project of Bahria Town in the city of Islamabad. Bahria Town aspires to be the greatest Pakistani real estate developer of all times, with projects offered to an eclectic mix of segments, at choice locations with world-class amenities, while ensuring the highest international standards, timely delivery and lifelong customer satisfaction.