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Job Description

Job Overview:

  • Baig Transport Services (Pvt) LTD, we are the leading transport company in Islamabad.
  • We are hiring an experienced Customer Care Officer (Female) to help us to ensure excellent service standards and maintain high customer satisfaction.
  • If you're dedicated and ambitious, BTS is an excellent place to grow your career.

Responsibilities

  • Resolve service problems by clarifying the customer's complaint; determining the cause of the problem & explaining the best solution to solve the problem.
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Follow communication procedures, guidelines, and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Greet customers warmly and ascertain problem or reason for calling
  • Place or cancel bookings
  • Inform customer of deals and promotions
  • Handle changes in policies or renewals.

Requirements:

  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Ability to multi-task, prioritize and manage time effectively
  • Good communication (written and verbal).
  • Education & Experience: Graduation & Minimum 2-year experience

 

 

Job Details

Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Age:
25 - 35 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 12, 2021
Posting Date:
Jan 11, 2021
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Baig Transport Services (Pvt.) Ltd.

Travel/Tourism/Transportation · 11-50 employees - Islamabad

Baig Transport Services has operated as a fully licensed transportation services company since early 2008. We have one line of business, customer service through the use of transportation. Our staff/drivers provide the highest quality service to fill your needs in today's transportation and speciall ...Read More