Use CRM for Order processing, Query resolution & Order management
Actively engage with our users on Facebook,whatsapp,Instagram, Email & phone calls. Query resolution should be under 1 day. Turn around time on social should be under 2 hours.
Share daily reporting from social media for damage Control
Call customer for order confirmation, inquiries, or any other Key information which might be missing from the inquiry/order.Provide information about products and services, take/ cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Align with Shipping Companies, Payment partners & retail outlets for Customer support & complains resolution
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