Posted Dec 16, 2019 4 views
- Use CRM for Order processing, Query resolution & Order management
- Actively engage with our users on Facebook,whatsapp,Instagram, Email & phone calls. Query resolution should be under 1 day. Turn around time on social should be under 2 hours.
- Share daily reporting from social media for damage Control
- Call customer for order confirmation, inquiries, or any other Key information which might be missing from the inquiry/order.Provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers’ requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Align with Shipping Companies, Payment partners & retail outlets for Customer support & complains resolution
Job Details
Basheerbhai
Basheer Bhai is an E-Commerce platform helping online shoppers from across Pakistan, access products of China: cheaper, quicker and simpler. Anyone ordering from AliExpress, or a similar e-commerce store of China, today, faces an uphill battle with operational gaps and uncertainties – particularly in terms of long delivery times, frequent delays and lost packages. This is made worse due to the available payment terms – which only allows online shoppers to shop if they have access to online payment facilities (a credit card/debit card with online banking enabled) along with an advance payment in full requirement. Basheer Bhai aims to simplify and bring ease into the online shopping from China experience. With its quick delivery time of 2 – 3 weeks, the service offers Cash on Delivery option, helping hundreds and thousands of people from across Pakistan get the product they always wanted.
What is your Competitive Advantage?
Similar Job Titles
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
