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Posted May 23, 2022 148 views
PKR. 45,000 - 60,000/Month
- Your role as Taxi Controller (CSR) will be responsible for taking incoming calls from UK Customers who are looking to book/amend taxi bookings.
- You will also be handling the following task in particular:Airport and Local Bookings
- Payment over the Phone.
- Escalating the complaint to the relevant Department. Handling Driver Queries/ Grievances.
- This role required excellent speaking and listening skills.
- What You’ll Do as an Inbound Taxi Controller, you will be answering incoming calls from UK based customers in proficient English.
You will be doing the following task primarily:
- Taxi Bookings: Take orders from the customer for a specific vehicle as per the customer requirement.
- Offer customers with timely Quotations.
- Amending and Cancelling Active Bookings.
- Keep a track of flight inputs.
- Liaison with UK Office i-e Supervisor and Shift In charge.
- Meeting High Level of Customer Service at all times.
- Handling customer complain and Feedback. If appropriate escalate the complaint or issue with the Team Leader.
- The focus should always be on quality,Pickup and Drop-off should always be accurate to maintain High-Quality standards.
- Candidates with the working knowledge of Cordic are preferred but fresh applicats can also apply.
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jun 13, 2022
Posting Date:
May 23, 2022
Bats Cabs (UK)
BPO · 1-10 employees - Rawalpindi
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