Assistant Manager - Call Center

Bykea Technologies Pvt Ltd Verified

Karachi , Pakistan

Posted Sep 29, 2017 630 views

PKR. 35,000 - 45,000/Month

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Job Description

If you think that the follwong describes you.

1.Ambition with a lot of energy

2.Extensive experience in Support and Sales Management

3.Experience with soft-phones

4.Thrive in a high performance environment

5.Discipline, consistency and persistence

6.Work some Saturdays and Sundays

 

The candidate should have the capability to help:

 

 1. Manage the overall direction, development, and performance of the department.

 2. Maximize team performance through training, motivation, and incentive programs.

 3. Set team performance standards and goals.

 4. Manage staffing levels and scheduling to optimize performance, including planning, assigning, and directing work.

 5. Monitor program effectiveness and report on productivity to project leaders and clients.

 6. Address customer and client complaints and resolve problems. .

 7. Interview, select and train new associates

 8. Complete team member performance appraisals.

 

What are the best traits we look for?

●  Consistent Quality Execution: Get the job done on time, give the customer a great experience.

●  Build repeat customers to save the company the cost of acquiring new customers

●  Attitude: serving the customer, getting great reviews.  

●  Business Savvy and Street Smart: that understand what makes business sense and understand the cost of running a successful business and maintaining

●  Quality and Profit Oriented: Providing Value to the Customer at a Profit to the Company

●  Focus: urgent and important matters first

●  Accurate Forecasting and Planning: to prevent the company and your team from becoming overwhelmed

●  Driven to Gets the job done in timely manner!

●  Confident:  Believes in themselves without  getting in the way

●  Integrity: Honest, fair, candid and forthright with your Team and our valued Customers.

●  Structured: Highly organized, creates and follows procedures

Job Details

Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 29, 2017
Posting Date:
Sep 29, 2017
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Bykea Technologies Pvt Ltd

Travel/Tourism/Transportation · 51-100 employees - Karachi

Bykea provides Pakistan's first app based technology to help move you or your parcels efficiently saving time and money. Our core transport technology allows you to get anywhere easier and faster and our parcel delivery technology helps pick and drop your packages instantly and collect cash o ...Read More

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