CabCall Experts (CCE) is based in Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs) to work for a Taxi Company based in the United Kingdom.
Job responsibilities include ;
- Answering Inbound calls.
- Taking the airport and local taxi bookings.
- Booking over the phone, email or online and input data accurately into the software provided by the clients.
- Providing a price quotation to the customers.
- Responding to emails and live chat inquiries as required.
- Deal with queries related to the company and bookings.
- Create a positive brand image in front of the customers.
- Respond to client inquiries promptly and professionally.
- Liaise with clients, colleagues & drivers, and always working for the best interest of the company.
- Dispatch and distribute jobs in time and according to the company's procedure.
- Punctual, reliable and responsible as per shift requirements.
- Organized execution of daily tasks assigned by the company.
Requirements for the job ;
- UK returnees would be proffered.
- Fluent English speaking and writing skills required. (Preferably British English)
- A minimum of 02 years Call Center experience.
- People with previous experience of a Taxi Cab Campaign will be preferred.
- Excellent skills in Customer Management.
- Decent know-how of Taxi booking software. (Preferably iCabbi)
- Ability to multi-task and problem solving approach.
- Knows Taxi dispatching.
- Shift timings are rotating and you are expected to work on a ROTA.
(Agent's shifts will range from 08-10 hours a day ; with overtime also available.)
Agents will be trained for a minimum of 03 days. Training session could be extended subject to Trainer feedback and evaluation.
(Specifically looking for experienced Taxi Dispatchers).
*(Highly competitive remuneration will be offered as per your experience and abilities)*
We are also open for Walk-in Interviews.