Call Center Agent - Inbound

CabCall Experts Unverified

Islamabad , Pakistan

Posted Feb 12, 2020 342 views Report Job

PKR. 35,000 - 50,000/Month

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Job Description

CabCall Experts (CCE) is based in Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs) to work for a Taxi Company based in the United Kingdom.

Job responsibilities include ;

  • Answering Inbound calls.
  • Taking the airport and local taxi bookings.
  • Booking over the phone, email or online and input data accurately into the software provided by the clients.
  • Providing a price quotation to the customers.
  • Responding to emails and live chat inquiries as required.
  • Deal with queries related to the company and bookings.
  • Create a positive brand image in front of the customers.
  • Respond to client inquiries promptly and professionally.
  • Liaise with clients, colleagues & drivers, and always working for the best interest of the company.
  • Dispatch and distribute jobs in time and according to the company's procedure.
  • Punctual, reliable and responsible as per shift requirements.
  • Organized execution of daily tasks assigned by the company.

Requirements for the job ;

  • UK returnees would be proffered.
  • Fluent English speaking and writing skills required. (Preferably British English)
  • A minimum of 02 years Call Center experience.
  • People with previous experience of a Taxi Cab Campaign will be preferred.
  • Excellent skills in Customer Management.
  • Decent know-how of Taxi booking software. (Preferably iCabbi)
  • Ability to multi-task and problem solving approach.
  • Knows Taxi dispatching.
  • Shift timings are rotating and you are expected to work on a ROTA.

(Agent's shifts will range from 08-10 hours a day ; with overtime also available.)

Agents will be trained for a minimum of 03 days. Training session could be extended subject to Trainer feedback and evaluation.

(Specifically looking for experienced Taxi Dispatchers).

*(Highly competitive remuneration will be offered as per your experience and abilities)*

We are also open for Walk-in Interviews.

Job Details

Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Call Center)
Apply Before:
Mar 03, 2020
Posting Date:
Feb 12, 2020
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CabCall Experts

Call Center · 1-10 employees - Islamabad

Call answering & Dispatch Service

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