This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Jun 07, 2021
PKR. 30,000 - 40,000/Month
- Manage and respond to client queries via inbound phone calls, emails, texts, and inform customers on issue resolution.
- Inform senior analysts on escalations and engage appropriate personnel to determine and arrive at resolutions.
- Engage in special projects to better service and product quality and enhance client satisfaction.
- Define and evaluate the requirements of end-users to develop technical solutions.
- Communicate with senior management periodically on client implementation status updates.
- Inform issue status to the client base and manage their expectations.
- Update client regularly on current issues for procuring additional information.
- Coordinate with other departments to resolve client issues.
- Develop product working knowledge.
- Responsible for establishing successful relationships with internal departments.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jul 08, 2021
Posting Date:
Jun 07, 2021
Cabiz Internaitonal
BPO · 1-10 employees - Rawalpindi
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