Posted Jul 24, 2026 69 views
This full-time role involves managing inbound calls on the 1313 helpline, providing support to customers from the motorways, LRR, and LAFCO regions. The primary focus is on addressing and resolving customer complaints related to M-Tag services, Operations & Maintenance (O&M), and IT systems. The successful candidate will deliver accurate information, effective solutions, and timely assistance while maintaining a strong commitment to customer satisfaction. Collaboration with multiple departments is crucial to ensure prompt issue resolution and uphold high standards of service quality.
Key Responsibilities:
- Efficiently handle a high volume of inbound and outbound calls on the helpline.
- Address customer inquiries regarding change of ownership and cancellation of M-Tag registered vehicles.
- Manage and resolve general complaints related to M-Tag services, O&M, and IT systems.
- Respond promptly to complaints received through WhatsApp, Gmail, and the Complaint Portal, ensuring timely follow-up and resolution.
- Coordinate with relevant departments to facilitate quick and effective problem-solving.
- Maintain service quality and professionalism while managing heavy call volumes.
Required Qualifications:
- Demonstrated experience managing large call volumes in a helpline or call center environment.
- Familiarity with handling customer queries related to vehicle registration changes and cancellations.
- Strong verbal and written communication skills in Urdu, with basic proficiency in English.
- Proficiency in call center software, Customer Relationship Management (CRM) systems, and complaint or ticketing portals.
- Good computer literacy, including knowledge of MS Office and web-based applications.
Preferred Qualifications and Benefits:
- Previous experience in customer service roles within transportation or toll services is an advantage.
- The position offers a competitive monthly salary ranging from Rs42,000 to Rs47,000.
- The role requires in-person attendance, providing opportunities for direct engagement with team members and operational staff.
This position is well-suited for candidates who thrive in fast-paced environments, possess strong problem-solving abilities, and are dedicated to delivering exceptional customer service.
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