Call Center & Tutor Inquiry Representative

Karachi Tutors Academy is seeking a dedicated Call Center & Tutor Inquiry Representative to join their team. The ideal candidate will be responsible for managing incoming calls related to tutor and tuition inquiries, providing accurate information, and ensuring smooth communication between tutors, students, and parents. This role requires professionalism, strong communication skills, and the ability to handle multiple inquiries efficiently in a fast-paced environment.

Key Responsibilities
- Professionally answer and manage incoming calls.
- Respond promptly to tutor and tuition-related inquiries.
- Understand callers’ needs and provide accurate, relevant information.
- Coordinate communication between tutors, students, and parents as necessary.
- Record detailed inquiry information and ensure timely follow-up.
- Maintain a polite, helpful, and professional communication style at all times.

Required Qualifications
- Experience in call centers, customer service, telesales, reception, education services, tuition centers, appointment booking, travel agencies, or other telephone-based customer-facing roles is preferred.
- Strong verbal communication and active listening skills.
- Ability to handle a high volume of calls while maintaining accurate records.
- Basic computer proficiency with the ability to quickly learn new systems and tools.

Work Details
- Location: In-person at Office No. 46, RJ Mall, Gulshan-e-Iqbal Block 10, Karachi.
- Schedule: Monday to Saturday, from 11:00 a.m. to 7:00 p.m.
- Salary: Rs 35,000 to Rs 40,000 per month.

This position offers a stable work environment with consistent hours and the opportunity to engage with a diverse group of students, parents, and tutors. Candidates who thrive in customer-focused roles and possess strong organizational skills will find this role rewarding.