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Job Description

  • Manage Team, deliverable and constantly work to improve KPI's.Responsible to run smooth day to day shift and its related operations.
  • Manage floor, adherence to set SOPs and defined policies with a SLA driven approach.Work on Team motivation and bonding.
  • Responsible for the implementation of processes set by the management /Clients.
  • Share and analyze reports to provide complete operational visibility.
  • Coordinate with Asst Manager/Manager to evaluate tasks and ensure implementation through constant monitoring Make recommendations and share feed back improvise if needed in the existing processes.
  • Participate in coaching, reviews and training assessments of shift personnel in conjunction with site manager for constant improvement.
  • Work closely with management to achieve team and department goals
  • Handle escalated calls when required and take care of difficult scenarios when necessary
  • Function as Client Services Representative when needed
  • Create and foster a positive, successful, and professional work environment where employees choose to work and achieve their goals
  • Build solid productive relationships with all levels of leadership and support teams
  • Resolve operational and interdepartmental problems quickly
  • Coordinate with support department. For successful delivery of assigned tasks.
  • Training new hires on product knowledge.
  • Any task assigned by the management
  • Responsible for information security tasks within own work scope.

Competencies:

  • Good communication (oral and written) and analytical skills
  • Strong customer orientation
  • Excellent spreadsheet (MS Excel) and data analysis skills
  • Good arithmetic skills with an aptitude for numerical analysis
  • Excellent interpersonal and team skills
  • Motivation and ambition to excel
  • Drive to learn and grow

Job Details

Industry:
BPO
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gulshan-e-Iqbal, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 21, 2020
Posting Date:
Sep 22, 2020
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Call Central USA

BPO · 11-50 employees - Karachi

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