Care Coordination Specialist

IPS Pakistan is seeking a dedicated healthcare professional to join our team as a Care Coordination Specialist. This role involves supporting US healthcare programs by managing patient enrollment, coordinating care, and maintaining ongoing patient engagement. The position is based in Lahore, Pakistan, with working hours from 5:30 PM to 2:30 AM. The ideal candidate will have a minimum of two years of relevant experience and a bachelor’s degree in a medical or healthcare-related field.

Key Responsibilities

- Identify, screen, and enroll eligible patients into care management programs to ensure they receive appropriate healthcare services.
- Verify patients’ insurance eligibility and conduct thorough patient assessments to support care planning.
- Assist in developing and supporting individualized care plans while coordinating closely with healthcare providers.
- Maintain continuous patient engagement through regular communication and follow-up activities to promote adherence to care plans.
- Ensure accurate and timely updates of patient records and electronic health records (EHR), along with proper reporting.
- Support billing readiness and ensure compliance with HIPAA and CMS regulations to maintain program integrity and confidentiality.

Required Qualifications

- Bachelor’s degree in a medical or healthcare-related field is mandatory.
- Minimum of two years of experience in care coordination, care management, patient engagement, or US healthcare operations.
- Solid understanding of US healthcare systems, including insurance eligibility processes and care management programs.
- Familiarity with electronic health record (EHR) systems, patient documentation standards, and compliance requirements related to HIPAA and CMS.
- Strong communication skills, with the ability to coordinate effectively among patients, providers, and other stakeholders.
- Excellent organizational and problem-solving abilities to manage multiple tasks and resolve issues efficiently.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with prior experience working with US healthcare programs or knowledge of billing processes will be well-positioned for success in this role. The salary offered is competitive, up to PKR 150,000 per month, depending on experience.

This opportunity is ideal for healthcare professionals looking to contribute to impactful patient care programs while developing expertise in US healthcare operations. The role demands commitment to quality, attention to detail, and the ability to work flexible hours aligned with US time zones.

Interested candidates are encouraged to apply by submitting an updated CV, clearly mentioning the position title when applying.