Junior Service Center Engineer

CDZR Services Limited Verified

Multiple Cities, Pakistan

Posted Feb 12, 2020 65 views

PKR. 35,000 - 45,000/Month

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Job Description

  • Respond to Customer’s requests raised via email
  • Logging Tickets on Ticketing System, Updating Ticketing System with the latest on all tickets, following internal SOPs based on Industrial Standards.
  • Handling basic Tickets as per In house Applications/Systems basic understanding
  • Escalating Tickets to relevant teams at 2nd Line
  • Follow up on Opened Tickets Internally as per SLAs till resolution
  • Updating Customers with progress as per SLAs
  • Tickets Reports and Analysis on Daily, Weekly and Monthly basis

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Mar 13, 2020
Posting Date:
Feb 12, 2020
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CDZR Services Limited

Services · 11-50 employees - Islamabad, Rawalpindi

pCDZR Services Limited/p

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