Collection Agents

CENTAURS INFO TECH PRIVATE LIMITED

Multiple Cities, Pakistan

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Posted 6 hours ago 1 views Report Job

PKR. 80,000 - 80,000/Month

CENTAURS INFO TECH PRIVATE LIMITED is seeking dedicated Collection Agents to join our team. This role involves managing customer accounts and initiating contact to collect outstanding payments while maintaining positive customer relations. Candidates will use strong communication and negotiation skills to resolve conflicts and develop payment plans that meet both customer needs and company objectives. The position requires individuals who can work efficiently under pressure, demonstrate responsibility, and maintain accurate documentation for all interactions and transactions. The successful candidate will be an organized, goal-oriented team player committed to upholding company policies and delivering excellent service. No prior educational qualifications are required, making this an excellent opportunity for fresh graduates and career changers. Previous experience in collections, customer service, sales, or call centers is advantageous. A personal computer or laptop and reliable internet connection are mandatory as this role involves digital communication and record-keeping.
Responsibilities

Contact customers to collect overdue payments and negotiate repayment plans within company guidelines.
Resolve customer disputes and handle difficult conversations professionally and empathetically.
Maintain accurate and up-to-date records of all collection activities and customer interactions in accordance with company standards.
Follow company policies and legal regulations related to collections and data privacy.
Collaborate with other departments to identify and resolve collection-related issues promptly.
Ensure timely reporting of collection activities and outstanding balances to management.
Use basic computer skills to input data, generate reports, and communicate via email or online platforms.
Manage multiple accounts simultaneously while meeting collection targets and deadlines.
Demonstrate professionalism and maintain a positive image of the company during customer interactions.
Continuously improve negotiation techniques and product knowledge to enhance collection effectiveness.