Client Relation Coordinator

Meds Nexus is seeking a dedicated Client Relation Coordinator to join their team in Rawalpindi. This role focuses on ensuring seamless onboarding and ongoing support for U.S. healthcare providers within their network. The ideal candidate will play a pivotal role in coordinating new client integrations, managing operational workflows, and maintaining high levels of client satisfaction. This position requires working on-site during night shifts from 5:30 PM to 2:30 AM (Monday to Friday), with guaranteed weekends off.

Key Responsibilities
- End-to-End Onboarding: Lead the onboarding process for newly signed U.S. healthcare providers and practices, including software setup, account mapping, and operational orientation.
- Issue Resolution: Serve as the main point of contact for operational inquiries, facilitating communication between client practices and internal Revenue Cycle Management (RCM) production leads to resolve issues efficiently.
- Ticket & CRM Management: Maintain accurate and up-to-date records of client inquiries, onboarding progress, and follow-up actions within the company’s CRM and helpdesk systems.
- Service Level Monitoring: Track and analyze response times and resolution metrics to ensure prompt and high-quality support for U.S. clients.
- Feedback Collection: Collect quarterly feedback from clients and collaborate with operational managers to improve workflow quality and client experience.

Required Qualifications
- Education: Bachelor’s degree in any discipline.
- Experience: 2 to 3 years of experience in U.S. healthcare account coordination, client onboarding, or client support roles.
- Communication Skills: Excellent written and spoken English, with the ability to communicate effectively with U.S. medical office managers and physicians.
- Technical Proficiency: Strong skills in CRM platforms, Microsoft Excel, and web-based collaboration tools.

Preferred Qualifications and Benefits
- Work Schedule: Fixed night shift hours from 5:30 PM to 2:30 AM, Monday through Friday, with weekends off.
- Financial Benefits: Competitive salary structure with performance-based increments, inflation bonuses, loan support, advance salary options, and loyalty incentives.
- Office Perks: Complimentary hot dinner served daily on-site, along with scheduled tea and green tea breaks to support employee well-being.
- Location: The role requires on-site presence at the office located in Rawalpindi, ensuring close collaboration with internal teams and clients.

Candidates should be prepared to confirm their ability to commute to the Rawalpindi office and willingness to work the specified night shift. Additional information requested during the application process includes current salary, years of relevant experience, notice period status, and expected salary.

This opportunity is ideal for professionals passionate about client relations within the healthcare industry and looking to contribute to a dynamic team supporting U.S.-based medical practices.