Posted Sep 30, 2020 21 views
The Call Center Manager is responsible for the inbound and outbound operation.
Responsibilities include training, quality, production results, team lead management, and the manager of the Outreach team.
The Call Center Operations Manager is an experienced leader with exceptional communication and management skills who is committed to the highest level of member experience and business success.
Position Essential Functions:
- Manager of all program functions including member outreach and engagement, scheduling, dialer management, and analytics.
- Assist in the management of sales goals, financial forecasts, and new business development
- Tactical management of day to day activities including outreach campaigns, provider capacity, and other tactical operational processes
- Interfaces with other company departments supporting the Prospective Assessment program including Provider Management, training, and quality to meet program goals and objectives
- Track and monitor program effectiveness compared to customer goals & contractual commitments
- Responsible for achieving program business goals
- Provide management to call center functions and support of additional programs requiring call center services
Qualifications
- 5 years of experience in an inbound/outbound call center managing a large team of agents and team leads
- Degree in business administration
- Direct experience managing call center operations
- Excellence oral and written communication skills.
Job Details
Cooperative Computing
Cooperative Computing is a business-focused Digital Transformation company that helps organizations create demonstrable business value through the use of technology. We help Enterprises across the globe to develop and execute technology strategies that drastically reduce operating costs or drive critical competitive advantage, Cooperative Computing ensures your business can obtain the desired ROI or has a valid exit strategy that can be executed with little or no risk. With a systematic approach and a well-vetted partner network, Cooperative Computing can tackle the most complicated and sophisticated business issues that require technical experience and depth that is rare in today’s chaotic technology marketplace. In today’s financially demanding marketplace, no services business executive (whether internal or external services) can be limited by not having a clear vision of services provided, costs for these services transparently mapped out, and a strategy to continuously improve these costs or increase the value of the service. Join us and let the journey to value creation begin!
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