Counter Teller

Royal International Exchange Co, (Pvt) Ltd.

Rawalpindi , Pakistan

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Posted 2 days ago 32 views Report Job

Royal International Exchange Co. (Pvt) Ltd., a leading foreign exchange company in Pakistan licensed and regulated by the State Bank of Pakistan since 2005, is seeking a full-time Counter Teller to join its Rawalpindi branch. The company is well-established with a strong reputation for compliance and reliability, operating an extensive network of branches, franchises, and payment booths nationwide. This role offers a stable and growth-oriented work environment within a rapidly expanding organization.

Key Responsibilities
- Handle customer transactions including buying and selling foreign currency, processing remittances, and managing cash deposits and withdrawals in line with company policies and regulatory requirements.
- Verify customer identification and documentation to ensure compliance with AML/KYC guidelines and State Bank regulations.
- Accurately record transactions and balance cash drawers at the end of each shift, maintaining proper records.
- Respond to customer inquiries, provide information on exchange rates and services, and escalate any suspicious or unusual transactions following compliance protocols.
- Maintain a professional and welcoming environment at the counter, ensuring excellent customer service.
- Coordinate with branch colleagues and support daily operational tasks to ensure smooth branch functioning.
- Manage queues efficiently in a fast-paced environment while collaborating effectively with team members and supervisors.

Required Qualifications
- Strong numeracy and cash-handling skills with high attention to detail and accuracy in transaction processing.
- Effective customer service and communication skills to interact with a diverse client base.
- Basic computer literacy and familiarity with transaction processing systems or POS/branch software.
- Knowledge of foreign exchange operations, banking or financial services practices, and regulatory compliance concepts; prior experience in an exchange company or bank is advantageous.
- Demonstrated integrity, reliability, and ability to strictly follow procedures, including AML/KYC and State Bank of Pakistan regulations.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.
- Intermediate or bachelor’s degree in commerce, finance, business, or a related field is preferred.
- Basic proficiency in English and Urdu with the ability to read and understand official documents; additional local language skills are considered a plus.

Royal International Exchange Co. offers a professional workplace where employees can grow alongside the company’s expanding operations. This position provides an excellent opportunity for individuals looking to build a career in foreign exchange and financial services within a reputable and compliant organization.