AM / DM Continuous Improvement

At Crescent Bahuman Limited, the AM / DM Continuous Improvement role focuses on managing and enhancing the organization's document management systems and processes. This position requires overseeing the digital repository of essential documents such as Standard Operating Procedures, Policies, Work Instructions, and Process Flow Charts with strict control over identification, versioning, archival, and retrieval processes. The role demands a proactive approach to reviewing, updating, and standardizing controlled documents to align with evolving business and operational needs. Additionally, the role emphasizes driving digital transformation initiatives by designing and implementing digital workflows, automating approval processes, and reducing reliance on paper-based documentation through advanced tools like SharePoint. The role involves regular process verification activities to ensure documented practices reflect actual operations accurately and to identify opportunities for improvements in compliance and efficiency. Close coordination with various functional departments is essential to secure approvals, revise documents, support audits, and provide user training on document management systems. This position requires continuous monitoring of document management metrics, maintaining system security and access control, and advocating for ongoing enhancements in document control and digitalization efforts. Candidates should hold a Bachelor of Science degree in Computer Science or Information Technology and possess a minimum of five years of relevant experience, with a focus on process verification, digitalization, and automation. The role does not involve managing a team but requires strong independent management of documentation processes within the company.
Responsibilities

• Manage and maintain the organization's digital repository for Standard Operating Procedures, policies, work instructions, manuals, and process flowcharts, ensuring accurate document identification, classification, version control, archival, and retrieval.
• Review, develop, update, and standardize controlled documents to accurately represent current business processes and operational requirements while maintaining consistent templates, numbering, and formatting standards.
• Design and implement digital document workflows to streamline creation, review, approval, publication, and archival processes, utilizing electronic approval mechanisms such as e-signatures through platforms like SharePoint or other document management systems.
• Lead initiatives to digitize manual documentation efforts and eliminate paper-based processes by deploying automation tools that enhance efficiency and compliance.
• Conduct regular process verification activities to validate that documented procedures align with actual operational practices, identifying discrepancies and recommending corrective actions to improve compliance and operational effectiveness.
• Coordinate closely with functional departments to obtain timely document approvals, implement necessary revisions, and provide comprehensive support during internal and external audits.
• Train end users and stakeholders on updated document management systems, processes, and compliance requirements to ensure efficient document handling across departments.
• Maintain document security through effective system administration, controlling access rights, managing backups, and tracking retention records in accordance with company policies.
• Monitor key performance indicators related to document management, analyze trends, and recommend continuous improvements to enhance document control and digitalization strategies.
• Ensure strict adherence to organizational standards for document lifecycle management, from creation through archival and retrieval, fostering a culture of accuracy, accountability, and operational excellence.