Understanding and full support capabilities of complex aspects of Contact Center communications technologies as well as data and voice telecommunication systems associated with Call Centers.
Must have strong understanding of:
Experience in a large enterprise environments (>8000 voice handsets)
Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 circuits & signaling protocols
Must have a detailed understanding of voice transmission mechanisms including TCP/IP, Sonet, DS-3, ISDN and T1.
Must have a detailed understanding of industry standard VOIP technologies including SIP, H.323, G.711, G.729, TCP/IP, DHCP, SNMP, TFTP, IEEE 802.3 family, QoS, and CoS.
Develop highly repeatable voice network design standards for the Telecommunications Department
Provide third level technical support for all voice related operations
Work in an enterprise IT environment with tasks related to network security, firewalls administration, access and perimeter control, vulnerability management, intrusion detection and security monitoring.
Participate in design and strategy meetings for assigned IT projects for the company
Preferably Bachelor's in Computer Science or equivalent degree
Must have certification in CCNP (Voice) or better
CCIE (Voice) Collaboration would be a plus.
Management / Interpersonal Skills:
Excellent communication skills to coordinate with US team (must)
Team management and strong leadership skills
Good analytic and decision-making skills (must)
CTO 24/7 Private Limited (CTO) is a different kind of information solutions company. We are a global solutions provider using a unique combination of capabilities and services to meet the information technology needs of the world's best clients. Established in 1997, our goal has been to provide a to ...Read More