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Job Description

Understanding and full support capabilities of complex aspects of Contact Center communications technologies as well as data and voice telecommunication systems associated with Call Centers.

Must have strong understanding of:

  1.   Cisco Unified Communication Solutions – Call Manager (Stand     alone and cluster based)
  2.   Cisco Session Border Controllers (Cube)
  3.   Cisco Gateways (Routers/VG)
  4.   Cisco Enterprise VOIP implementations
  5.   Cisco Video Conferencing
  6.   Call path and routing
  7.   Solution monitoring
  8.   Calabrio Voice Recording
  9.   Evaluate CDR logs and produce reports
  10.   Program IVR / ACD / CTI / Call Routing / Call Vectors / Dial Plan / etc.
  11.   Voice Solutions and their interoperability with other applications or solutions (Overhead Paging)
  12.   Voice Tools
  13.   Circuit ordering / RFC / 1800 Management / DID/DOD, etc.
  14.   Maintain Documentation & Flow Process
  15.   SIP Trunk routing & manipulations
  16.   Complete understanding of QOS and is tagging parameters
  17.   Monitoring (Fluke, Solarwinds, etc.)

Experience in a large enterprise environments (>8000 voice handsets)

Demonstrated ability to perform complex problem isolation within Telecommunications infrastructures: FXO/FXS/PRI/T1/DS3/SS7 circuits & signaling protocols

Must have a detailed understanding of voice transmission mechanisms including TCP/IP, Sonet, DS-3, ISDN and T1.

Must have a detailed understanding of industry standard VOIP technologies including SIP, H.323, G.711, G.729, TCP/IP, DHCP, SNMP, TFTP, IEEE 802.3 family, QoS, and CoS.

Develop highly repeatable voice network design standards for the Telecommunications Department

Provide third level technical support for all voice related operations

Work in an enterprise IT environment with tasks related to network security, firewalls administration, access and perimeter control, vulnerability management, intrusion detection and security monitoring.


Participate in design and strategy meetings for assigned IT projects for the company


Technical Skills:

Preferably Bachelor's in Computer Science or equivalent degree

Must have certification in CCNP (Voice) or better


CCIE (Voice) Collaboration would be a plus. 

Management / Interpersonal Skills:

Excellent communication skills to coordinate with US team (must)

Team management and strong leadership skills

Good analytic and decision-making skills (must)

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
IT Infrastructure Support
Job Location:
Model Town, Lahore, Pakistan
No Preference
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
8 Years - 10 Years (Cisco Voice Solutions expert with CCIE Collaboration in voice. Must have minimum 8 years of experience in Cisco Unified Communication Solutions.)
Apply Before:
Jul 19, 2017
Posting Date:
Jun 20, 2017
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CTO 24/7 Private Limited

Information Technology · 51-100 employees - Lahore

CTO 24/7 Private Limited (CTO) is a different kind of information solutions company. We are a global solutions provider using a unique combination of capabilities and services to meet the information technology needs of the world's best clients. Established in 1997, our goal has been to provide a to ...Read More

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