Posted Jul 16, 2026 32 views
Our client, a well-established travel agency based in Karachi, is looking for a full-time Customer Service Representative with expertise in the travel industry. This onsite role requires direct interaction with clients to design customized travel and tour packages that align with their preferences and needs. The successful candidate will be instrumental in driving sales, managing client relationships, and ensuring a smooth travel experience from initial inquiry through to post-sale support.
Key Responsibilities:
- Identify and cultivate new business opportunities through cold calling, referrals, networking, and lead generation activities.
- Promote and sell a variety of travel services including travel packages, flight tickets, hotel bookings, visa assistance, and travel insurance.
- Build and maintain strong relationships with both individual and corporate clients to foster loyalty and repeat business.
- Assess customer travel requirements and recommend appropriate travel solutions.
- Prepare detailed quotations, proposals, and travel itineraries tailored to client needs.
- Follow up on leads and inquiries to convert prospects into confirmed sales.
- Consistently achieve monthly and quarterly sales targets.
- Collaborate with operations and ticketing teams to ensure seamless service delivery.
- Maintain accurate records of customer interactions and sales activities within the CRM system.
- Stay updated on travel trends, destination information, airline promotions, and industry developments.
- Address customer concerns promptly and provide excellent after-sales support to ensure customer satisfaction.
Required Qualifications:
- Bachelor’s degree in Business Administration, Marketing, Hospitality, Tourism, or a related discipline.
- 1 to 2 years of sales experience, preferably within the travel, tourism, hospitality, or service sectors.
- Strong communication, negotiation, and interpersonal skills.
- Demonstrated ability to build and sustain client relationships effectively.
- Excellent organizational and time-management skills.
- Ability to work efficiently in a target-driven environment.
Additional Information:
This is an onsite position located at an office opposite Mustafa Masjid, Dhoraji, Karachi. The working days are Monday through Saturday.
This opportunity is offered through HR Ways, a globally recognized technical recruitment firm supporting over 300 employers worldwide across diverse industries. HR Ways specializes in connecting talented professionals with leading companies, including top SaaS firms and innovative startups.
If you have a passion for travel and sales and are eager to contribute to a dynamic agency, this role provides an excellent platform for career growth in a vibrant and fast-paced environment.
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