Customer Success Specialist

Techsol IT is looking for motivated professionals to join as International Sales & Customer Success Specialists based in Karachi. This role primarily involves supporting US-based clients through calls and chats, addressing their inquiries, resolving issues, and ensuring an exceptional customer experience. The position operates on a night shift starting at 6:00 AM and offers a competitive base salary combined with a commission structure that rewards individual performance and team contributions.

Key Responsibilities
- Manage a high volume of calls and chats from US customers, providing timely and accurate responses to their inquiries.
- Troubleshoot and resolve customer issues efficiently while maintaining professionalism and empathy.
- Utilize CRM systems and other support software to document interactions and track customer cases.
- Deliver exceptional customer service that aligns with the company’s commitment to client satisfaction.

Required Qualifications
- Excellent English communication skills with a clear American accent to effectively engage US clients.
- Minimum education requirement of Matric/O Levels; a Bachelor’s degree is considered an advantage.
- Candidates must be 18 years or older with basic computer literacy, including proficiency in MS Office applications.
- Prior experience in customer service or call center environments is preferred but not mandatory.
- Fresh graduates with strong communication skills are encouraged to apply.

Preferred Qualifications and Benefits
- Medical insurance coverage, including outpatient department (OPD) services.
- Annual leave entitlement and on-the-job training to support professional growth.
- Referral reward programs and employee appreciation initiatives to foster a positive work environment.
- Annual salary increments and access to a loan facility as part of employee welfare.
- Full-time position with a salary range of Rs. 100,000 to Rs. 150,000 per month, including commissions. Average take-home pay typically ranges between Rs. 130,000 and Rs. 150,000 depending on performance.
- Work location involves on-the-road client engagement, supporting dynamic interactions.

This role is ideal for individuals aiming to build a career in international sales and customer success within a supportive and rewarding environment.