Posted Apr 16, 2026 154 views
We are looking for a dedicated and detail-oriented professional to join our team in a full-time capacity, focusing on ticket management and customer coordination. The ideal candidate will have basic English language skills and strong communication abilities. This role requires flexibility to work in rotational shifts, including morning, evening, and night schedules, each lasting 8 hours. The position is based on-site and offers a competitive monthly salary.
Key Responsibilities
- Efficiently manage and process incoming tickets to ensure smooth workflow.
- Coordinate with relevant teams to facilitate timely resolution of customer issues.
- Maintain accurate records of ticket status and conduct necessary follow-ups.
- Adapt to a rotational shift schedule as assigned by management, covering morning, evening, and night shifts.
Required Qualifications
- Minimum educational qualification of Intermediate level.
- Basic proficiency in the English language to communicate effectively.
- Strong verbal and written communication skills.
- Ability to multitask and manage multiple conversations simultaneously.
- Flexibility to work across all assigned shifts without compromise.
- Good understanding of social media tools and adherence to customer service ethics.
Preferred Qualifications and Benefits
- Full-time employment with a monthly salary ranging from Rs 40,000 to Rs 45,000.
- On-site work location that fosters an engaging and collaborative work environment.
This role is well-suited for individuals who thrive in dynamic and fast-paced settings. Candidates should be committed to delivering excellent customer service through clear communication and effective teamwork.
Skills
Job Details
Abacus Outsourcing
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