Customer Support & Operations Coordinator – Transportation Services

We are seeking a responsible and proactive Customer Support & Operations Coordinator to join an Israeli transportation company specializing in buses, taxis, and delivery services. The role involves managing daily communications primarily through WhatsApp, addressing inquiries from both customers and drivers, and resolving operational issues to ensure smooth service delivery. Most interactions will be in a foreign language, requiring the use of AI translation tools to accurately understand and respond to messages. The ideal candidate will be able to think independently, analyze problems, and provide practical solutions rather than relying solely on direct translations.

Key Responsibilities:
- Manage and respond to customer and driver messages via WhatsApp and other chat platforms promptly and professionally.
- Resolve daily operational challenges to maintain seamless communication between customers and service providers.
- Utilize AI translation tools and ChatGPT effectively to interpret foreign language messages and craft accurate, context-aware responses.
- Handle urgent requests and customer complaints with a calm and solution-oriented approach.
- Coordinate between different teams to ensure timely updates and issue resolution.
- Maintain organized records of communications and operational activities using Google Sheets and other basic computer tools.
- Demonstrate strong multitasking abilities to manage multiple conversations and operational tasks simultaneously.
- Work independently with a proactive attitude to anticipate and address potential issues before escalation.

Required Qualifications:
- Strong written English communication skills.
- Proven experience in customer support or operations roles, especially involving WhatsApp or chat-based customer interactions.
- Ability to use AI tools such as ChatGPT and translation software effectively for communication and problem-solving.
- Excellent problem-solving and critical-thinking skills with the ability to understand context in a foreign language.
- Fast response time and ability to manage multiple tasks under pressure.
- Strong organizational skills and attention to detail.
- Basic computer proficiency, including familiarity with Google Sheets.
- Independent, responsible, and proactive work ethic.

Preferred Qualifications and Benefits:
- Experience coordinating between customers and service providers in a transportation or logistics environment.
- Background in transportation, logistics, dispatching, or delivery operations is highly advantageous.
- Prior experience handling real-time operational issues is preferred.
- Working hours are Sunday to Friday, from 10:00 AM to 6:00 PM Pakistan time.
- This is an in-person position based at the office located in Bahria Town Phase 7, Rawalpindi.

If you have a passion for customer service, strong communication skills, and the ability to leverage AI tools for effective problem-solving, this role offers an excellent opportunity to contribute to a dynamic transportation company.