Customer Support Representative (CSR)

Core Edge Solutions is seeking a professional and confident Customer Support Representative (CSR) to join their team in Lahore. The ideal candidate will be customer-focused with experience in customer service, call handling, and cold calling. This role requires strong verbal and written communication skills to manage customer interactions effectively. The CSR will be responsible for responding to inquiries and concerns, conducting outbound calls, and ensuring a positive and professional experience for all customers.

Key Responsibilities
- Handle inbound and outbound customer calls efficiently and professionally.
- Conduct cold calls and communicate confidently with potential and existing customers.
- Respond to customer inquiries, complaints, and concerns courteously and professionally.
- Identify customer needs and provide effective, appropriate solutions.
- Resolve customer issues or escalate them to the relevant department when necessary.
- Maintain accurate and up-to-date records of customer interactions.
- Follow up with customers to ensure their issues and concerns are fully resolved.
- Manage multiple customer interactions while maintaining a high level of service quality.
- Adhere to company policies, procedures, and customer service standards.
- Maintain a professional and positive attitude during all customer interactions.

Required Qualifications
- 1 to 2 years of experience in customer support, customer service, call center operations, or a similar role.
- At least 1 year of experience handling phone calls and customer interactions.
- Proven expertise in call handling and customer service.
- Excellent verbal and written communication skills.
- Typing speed of at least 50 words per minute (WPM).
- Clear and professional US accent.
- Strong listening, interpersonal, and problem-solving abilities.
- Ability to handle difficult or challenging customers professionally.
- Strong multitasking and time management skills.
- Ability to work effectively in a fast-paced environment.

Preferred Qualifications and Benefits
- Knowledge of logistics and supply chain operations is an advantage.
- Multilingual communication skills, including Spanish, Russian, Ukrainian, or other languages, are a plus.
- Basic knowledge of technical troubleshooting.
- Basic understanding of artificial intelligence (AI).
- Experience using CRM, ticketing, or customer support software.
- Previous experience handling US-based customers or working in a US-based call center is highly desirable.
- Competitive pay of up to Rs100,000 per month.
- Work location: On-site in Lahore.
- Work schedule: 9-hour rotational shifts, 5 days a week, with rotational off days.

Candidates must be comfortable working on-site in Lahore and managing rotational shifts. This position offers the chance to work in a dynamic environment focused on delivering excellent customer service to US-based clients.