Customer Support Representative

Confidential Unverified

Lahore , Pakistan

Posted Jan 07, 2019 190 views Report Job

PKR. 25,000 - 40,000/Month

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Job Description

  • Contact / respond potential or existing customers to inform them about a product or Service using scripts.
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and to close sales.
  • Direct prospects to Order Management team when needed, assist with placement of Orders, refunds, or exchanges.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Enter and update customer information in the database
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to facilitate customers for long term relationship
  • Candidates also be responsible to handle incoming chats from businesses based in US, UK and Canada
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Age:
20 - 30 Years
Minimum Education:
Bachelors
Degree Title:
BA, MA, BBA, MBA
Career Level:
Entry Level
Experience:
1 Year - 3 Years
Apply Before:
Feb 07, 2019
Posting Date:
Jan 07, 2019
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