BPO Operation Executive

Deline Media is a leading BPO provider in Lahore with our off-shore office based in New York, USA. We provide Customer Service & Operational Support to clients in the US working in various domains. We are looking for dynamic individuals to join our Medical Billing Team. Below are the details.

Responsibilities
Responsibilities:

Collect on delinquent accounts and aggressively work the aging receivables for both patient and insurance balances
Resubmit charges for reprocessing, i.e., provide supporting documentation for medical necessity and/or take corrective action for resubmission
Appeal outstanding denials issued by the insurance carrier
Retrieve explanation of benefits from payer portals to reconcile deposits and post both payer and patient payments expeditiously
Proactively communicate identified denial trends
Responsible for charge and payment entry within Electronic Health Records.
Coordinates and clarifies with providers, when necessary, on information that seems incomplete or is lacking for proper account/ claim adjudication
Responsible for correcting, completing, and processing claims.
Perform follow-up with insurance companies on unpaid insurance accounts identified through aging reports
Managing communication and coordination with internal departments.
Handling all channels efficiently (Calls, Emails, Chats & Faxes).
Maintain the protocols and documentation of each performed task.
Performs miscellaneous job-related duties as assigned.

Requirements:

Strong communication skills, writing skills along with active listening.
Familiarity with EMR/EHR systems and practice.
Ability to multi-task, set priorities and manage time effectively.
Computer literacy.
Previous experience in a customer support role or documentation specialist (Minimum 1 year).
University/college degree or equivalent diploma.
Adaptability and flexibility.
Attention to detail & Pressure handling.

Why Join Us?

Get a chance to contribute and get recognition from Day 1.
Work 5 days a week (Enjoy work-life balance).
Modern work environment.
A friendly, Supportive, Professional and achievement-oriented management team.
Competitive Salary and Benefits, professionally run HR team.
An opportunity to learn new things every day.

Perks & Benefits:

On Job Training
Fuel Allowance
Medical
Provident Fund
Holiday Allowance
Paid holidays
EOBI

Skills

Customer Service Electronic Health Records (EHR) Electronic Medical Records (EMR) Claims Management Insurance Denial Management account receivables management Communication Skills Medical Billing Multitasking Time Management Team Leadership Documentation

Job Details

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Experience:

1 Year

Apply Before:

Sep 12, 2026

Posting Date:

Aug 12, 2026

Deline Media Pakistan Pvt Ltd

· 101-200 employees - Lahore

Deline Media is among the top technology and software development companies, providing EMR & EHR systems to meet the unique needs of healthcare providers. We also offer BPO services to healthcare organizations, which formerly operated under Intelliaspro and are now a distinct part of Deline Media.