Director National & GMNC

Join a global leader in express delivery with operations spanning over 220 countries and territories. As a key member of DHL Express Pakistan, you will drive commercial strategies for National Accounts and Global Multinational Customers (GMNC), playing a vital role in connecting businesses worldwide. This position offers the opportunity to lead growth initiatives, enhance customer retention, and increase profitability while building long-term partnerships with senior decision-makers across diverse industries.

Key Responsibilities

Lead the commercial strategy for National Accounts and GMNC portfolios, focusing on revenue growth, customer retention, profitability, and expanding market share. Manage assigned accounts to drive revenue, shipment volumes, gross profit, and share-of-wallet performance. Develop and execute strategic account plans aligned with national, regional, and global priorities, identifying new business opportunities across industries, products, customer segments, and international trade lanes.

Build and maintain trusted relationships with CEOs, Managing Directors, Supply Chain Executives, and other senior leaders, positioning DHL as a strategic logistics and supply chain partner. Lead executive customer engagements, business reviews, and strategic planning sessions to enhance loyalty and strengthen partnerships. Oversee major commercial negotiations, contract renewals, and pricing discussions to secure commercially sustainable outcomes while preserving strong customer relationships.

Formulate industry-specific growth strategies and identify opportunities to expand DHL’s presence in key sectors. Manage governance and execution of Global Multinational Customer strategies within Pakistan, ensuring alignment with broader regional and global objectives. Provide leadership, coaching, and direction to the National Accounts and GMNC team, fostering a high-performance culture centered on customer focus, accountability, and commercial excellence.

Drive initiatives for customer retention, executive sponsorship, and service recovery to deliver differentiated service and support to strategic customers. Collaborate closely with Operations, Customer Service, Pricing, Finance, IT/Digital, and regional/global teams to develop innovative, customer-centric solutions. Establish robust commercial governance through forecasting, pipeline management, strategic account reviews, risk management, and portfolio performance monitoring. Represent DHL Express at executive customer meetings, industry forums, and commercial events.

Required Qualifications

A Bachelor’s degree is mandatory, with an MBA or equivalent postgraduate qualification preferred. Candidates should have 10 to 15 years of commercial leadership experience in a B2B environment such as logistics, supply chain, transportation, technology, FMCG, manufacturing, or other complex solution-selling industries. Proven success in managing strategic customer portfolios with a strong track record of delivering significant revenue growth and profitability improvements is essential.

Demonstrated experience leading large commercial, corporate sales, national account, or key account management teams is required. The role demands a strong executive presence with the ability to engage, influence, and negotiate effectively with CEOs, Board Members, and senior business leaders. Experience managing relationships with large local conglomerates and multinational customers is highly valued. Candidates must possess excellent commercial acumen, including expertise in strategic planning, contract negotiations, customer retention, and profitability management. Outstanding leadership, communication, stakeholder management, and influencing skills are critical. The ability to operate effectively within matrix organizations and cross-functional teams is also necessary.

Preferred Qualifications and Benefits

This role offers strong career development support within an international environment and a collaborative, inclusive culture with supportive colleagues. You will have the opportunity to work with some of Pakistan’s largest local and multinational customers and benefit from continuous professional and leadership development programs. A comprehensive and diverse benefits package is also provided.

This position presents a unique opportunity to contribute to a globally recognized company while advancing your career in a dynamic, customer-focused setting.