Posted Jul 31, 2026 44 views
We are seeking a dedicated E-Learning Support Specialist to join our team and provide vital technical and operational assistance for our Learning Management System (LMS) and e-learning platforms. The ideal candidate will be responsible for supporting users, managing course content, and ensuring the smooth operation of our online learning services. This role requires a proactive approach to troubleshooting, user support, and collaboration with instructors to enhance the overall learning experience.
Key Responsibilities
- Provide technical support for the Learning Management System (LMS) to ensure its smooth and uninterrupted operation.
- Assist users with course access, enrollment processes, and promptly resolve any platform-related issues.
- Upload, organize, and maintain e-learning content to keep the system current and relevant.
- Monitor system functionality regularly and troubleshoot technical problems as they arise.
- Collaborate closely with instructors and other stakeholders to facilitate the effective delivery of online learning programs.
- Generate detailed reports on learner participation and system usage to support data-driven decision-making.
- Manage user accounts and permissions to ensure secure and appropriate access to the platform.
- Prepare comprehensive user guides and conduct training sessions to help users maximize LMS features.
- Maintain accurate and up-to-date documentation related to all e-learning support activities for reference and compliance purposes.
Required Qualifications
- Bachelor’s Degree in Educational Technology, Computer Science, or a related field.
- At least 3 years of relevant experience in E-Learning or LMS support roles.
- Proficiency in managing Learning Management Systems and e-learning platforms.
- Strong skills in user support, course administration, and content management.
- Technical troubleshooting expertise to efficiently resolve platform issues.
- Experience in generating reports and proficient use of Microsoft Office Suite.
- Excellent communication and customer service skills to support diverse user needs.
- Strong problem-solving abilities and a collaborative mindset to work effectively within a team.
- Effective time management skills to handle multiple tasks and meet deadlines consistently.
Work Location and Compensation
This position offers a hybrid remote working arrangement based in Karachi, Gulshan-E-Iqbal. The monthly salary for this role is Rs1.00.
If you are passionate about supporting online education and possess the technical skills to enhance e-learning experiences, we encourage you to apply for this opportunity.
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