Posted Jul 09, 2020
Company overview
el Grocer is a UAE based grocery delivery marketplace platform. We aim to connect shoppers with the supermarkets and the brands they love. Our vision is to fulfill the shopper’s needs while supporting the digitalization of the grocery industry.
ROLE SUMMARY
The Technical Support Engineer at elGrocer will be responsible for performing daily activities for the Helpdesk. They will primarily be responsible for diagnosing and helping to resolve issues in collaboration with the core engineering team.
KEY DUTIES
● Provide technical support for all aspects of elGrocer Applications and Cloud Infrastructure.
● Provide desktop support and general configuration of software.
● Resolve client incidents and requests in a timely and professional manner.
● Maintain a thorough working knowledge of elGrocer’s technology landscape with the ability to respond to “How to do I…” type questions.
● Troubleshoot problems and log problem reports for recurring issues.
● Complete all work in accordance with the internal compliance guidelines.
● Ensure that all internal IT helpdesk requests are actioned.
● Achieve KPI’s for IT/Helpdesk outputs.
● Assist with the testing of internal applications and projects, External / Client Technical Support.
SKILLS AND EXPERIENCE
● Good communication skills both written and verbal.
● IT Helpdesk experience.
● Problem analysis and troubleshooting skills.
● Ability to deliver under pressure.
● The ability to work alone and within a team.
● Ability to work to deadlines.
● Experience in a customer orientated environment.
● Relevant technical experience.
● Excellent communication skills with the ability to provide advice to non-technically aware customers.
Job Details
el Grocer is a UAE based grocery delivery marketplace platform. We aim to connect shoppers with the supermarkets and the brands they love. Our vision is to fulfill the shopper’s needs while supporting the digitalization of the grocery industry.
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