Posted Aug 29, 2018 12 views
KEY PURPOSE OF JOB
To maximize revenues through its e-commerce channel and ensure that its online technical and consumer programs incorporate the latest industry developments.
KEY RESPONSIBILITIES
1. To develop and implement e-commerce strategy to maximize revenue and ensure the
highest standard of customer service
2. To manage, develop and care for the team responsible for e-commerce sales, fulfilment and
selling.
3. To set the strategic direction for, oversee and co-ordinate all e-commerce.
4. To be the final decision maker, in consultation with the line Director, for cross e-commerce
policy decisions.
5. To manage the relationship with the e-commerce platform provider.
6. To work with BM Information Systems and the support development of system improvements.
7. To ensure that the e-commerce activity is consistent with the ethics of the company.
8. To ensure that the e-commerce elements on the web site are fully functional at all times and meet
customer needs.
9. To identify industry best practice and recommend where appropriate application.
KEY ACCOUNTABILITIES
1. Annual e-commerce financial targets for company are met.
2. The e-commerce function is maximizing its market potential.
3. E-commerce activity is fully integrated and appears seamless to Website users.
4. New market opportunities are identified developed and market entry plans are managed.
5. Appropriate promotional and communication programmes are planned and executed in a timely manner.
6. Company Image is maximizing revenue potential and different customer’s needs are being fully met.
7. Ensure that the appearance and functionality of the e-commerce element of the web site is of a
continuously high standard.
8. Oversee the fulfilment of goods and services ordered via the e-commerce channel and ensure high level of customer satisfaction and business efficiency.
FUNCTIONAL SKILLS
1. Strong business skills evidenced by a business qualification or track record of managing similar businesses.
2. Technical understanding of information and web based systems evidenced through qualifications or
previous management experience.
3. Strong analytical skills
4. Sound, up-to-date working knowledge of relevant legislation and best practice affecting the e-Commerce
function.
PERSONAL SKILLS
1. Ability to directly lead and develop a small business unit and manage growth.
2. Authority and flexibility in coordinating and influencing activities across a complex organization.
3. Ability to develop strategy and manage its implementation.
4. Project management skills with an ability to see things through to completion in a challenging
environment.
5. Customer focus and the ability to look at operations from the customer’s perspective.
Job Details
Founded in 1997, Emenac has developed to become one of the leading names in the world of outsourcing, technology and consultancy. The company multitasks, providing businesses with great helping hands and assistance in every possible manner. Emenac is the home of highly experienced individuals who are well qualified in different fields and hence, the company is able to offer fabulous services to its highly valued clients. Since the start, Emenac has been destined to meet the exigent demands of its clients and provide them with the best possible solutions. Its outsourcing covers the entire Human Resource Management as well as financial management services, every kind of administrative support and as well as call center services. Our consultancy, on the other had, has gone far to offering exquisite business development plans as well as complete back office management. Our clients can also make use of our expertise in information technology and all of its associated fields. We are also able to provide our clients with high quality online advertisement and communication as well as website designing. We put these services to use in order to propagate the word that our entrepreneur clients seek chances for. Emenac also provides business owners with workable software and networking infrastructures. Thus we give all that is required to run a business, becoming managers of our highly respected entrepreneur clients. One of the most renowned services from Emenac has its training programs. These programs include professional courses that help the trainees gain all expertise over professions that can help them make a space for them in the BPO world. Emenac offers training for SEO (Search Engine Optimization) as well as Call Center. Our expert trainers and carefully designed courses bring out the best of SEOs and telesales/customer support representatives taking them higher. The courses are certified and the certificates are given to trainees who pass, at the end of the training
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