Admission Officer

Enablers is seeking a dedicated Admission Officer to join our team and contribute to the growth and success of our educational programs. The successful candidate will be responsible for managing the entire admissions process, from student recruitment to enrollment, ensuring a smooth and efficient experience for prospective students. This role involves active engagement in counseling prospective students, handling inquiries through various channels such as WhatsApp, phone calls, and walk-ins, and maintaining accurate records to support decision-making. The Admission Officer will play a key role in achieving enrolment targets by converting inquiries into confirmed admissions while fostering strong relationships with potential students and their families. This position requires managing a team of 5 individuals, guiding and supporting them to maximize recruitment outcomes and maintain high-quality service standards. The ideal candidate must have 12 years of relevant experience in admissions, customer service, sales, or related fields, with excellent communication and interpersonal skills to confidently counsel and advise prospective students. Strong organizational capabilities and attention to detail are essential for managing data and lead follow-ups efficiently. The candidate should possess the ability to work effectively under pressure and maintain a customer-focused attitude throughout the admissions process. Proficiency with MS Office and familiarity with CRM systems are important to maintain smooth operational workflows. Prior experience within the education or training industry is preferred, reinforcing the candidates understanding of the sectors unique demands.
Responsibilities

Lead the recruitment and admissions efforts by actively engaging with prospective students across various communication channels including WhatsApp, phone, and in-person visits.
Counsel prospective students on available programs, admission criteria, fee structures, and other relevant details to assist them in making informed decisions.
Convert inquiries into enrollments by following up promptly on leads and maintaining consistent communication throughout the admission journey.
Manage and maintain accurate student records, admissions data, and reporting using student information systems and CRM software.
Implement marketing strategies in collaboration with the marketing team to boost awareness and interest in programs offered by Enablers.
Monitor and report on admission targets and progress; ensure that individual and team goals are met or exceeded to support organizational growth.
Supervise, mentor, and motivate a team of 5 admissions personnel, providing guidance to enhance their performance and professional development.
Collaborate with various departments within the organization to ensure a seamless admission process and resolve any prospective student issues timely and effectively.
Stay updated with admission policies, educational trends, and competitive offerings to provide accurate guidance to prospective students and their families.
Maintain confidentiality and compliance with data privacy standards in managing prospective and admitted student information.