• Greet and Treat the customers in cordial, courteous,
respectful and professional manner.
• Comply with procedures in line with service manual and
SOPs. Provide timely feedback for process improvement for
better customer handling and facilitation.
• To ensure that all Company Products and Services related
information is communicated as and when required.
• Keep abreast with latest promotions/MIBs and
inform/guide customers accordingly.
• Provide timely resolution of complaints and provisioning
issues. Ensure FCR and escalate customer issues with
relevant departments and follow-up for early resolution
• Listen to customers, analyze their needs & offer solutions.
• To ensure all customer handling and service related KPIs
are completely accomplished.
• To ensure that all assigned Sales Targets are achieved.
• Ensure authentic data entry in system without any
• Ensure complete system knowledge of Company applications
• Ensure compliance to office timings and dress code.
• Ensure compliance for handling all customer related issues
including Complaints, Sale, Billing and Cash collection.
Business process outsourcing (BPO) contains the transmission of processes along with the connected operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a solid grip over the, activities of the vendor for mutual lon ...Read More