Front Desk Officer

Esquare Unverified

Lahore , Pakistan

Posted Jul 22, 2017 843 views

PKR. 20,000 - 25,000/Month

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Job Description

• Greet and Treat the customers in cordial, courteous,

respectful and professional manner.

• Comply with procedures in line with service manual and

SOPs. Provide timely feedback for process improvement for

better customer handling and facilitation.

• To ensure that all Company Products and Services related

information is communicated as and when required.

• Keep abreast with latest promotions/MIBs and

inform/guide customers accordingly.

• Provide timely resolution of complaints and provisioning

issues. Ensure FCR and escalate customer issues with

relevant departments and follow-up for early resolution

within TAT.

• Listen to customers, analyze their needs & offer solutions.

• To ensure all customer handling and service related KPIs

are completely accomplished.

• To ensure that all assigned Sales Targets are achieved.

• Ensure authentic data entry in system without any


• Ensure complete system knowledge of Company applications

(CRM/pCRM/RS etc).

• Ensure compliance to office timings and dress code.

• Ensure compliance for handling all customer related issues

including Complaints, Sale, Billing and Cash collection.

Job Details

Total Positions:
35+ Posts
Job Shift:
First Shift (Day)
Job Type:
Customer services support
Job Location:
No Preference
20 - 28 Years
Minimum Education:
Career Level:
Entry Level
1 Year - 3 Years
Apply Before:
Aug 22, 2017
Posting Date:
Jul 22, 2017
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Recruitment / Employment Firms · 301-600 employees - Lahore

Business process outsourcing (BPO) contains the transmission of processes along with the connected operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a solid grip over the, activities of the vendor for mutual lon ...Read More

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