Front Desk Officer

Eterna Health is seeking a dedicated Front Desk Officer to manage the reception area and serve as the first point of contact for patients and visitors. The ideal candidate possesses excellent patient-facing skills, strong communication abilities, and proficiency in managing appointment scheduling and reception operations. With a minimum of two years of relevant experience, the Front Desk Officer supports the smooth running of front desk activities while ensuring a positive experience for all individuals entering the facility. This role also includes overseeing a small team of two staff members, providing guidance and ensuring efficient workflow within the reception area. In this role, the Front Desk Officer performs various administrative and clerical duties including handling phone calls, scheduling appointments, maintaining visitor records, and managing customer information through relevant systems. The candidate must demonstrate strong interpersonal skills to address inquiries, resolve issues, and maintain excellent patient and visitor relations. Effective coordination with other departments and adherence to company standards are essential to support overall healthcare operations at Eterna Health.
Responsibilities

Greet and assist patients and visitors promptly and courteously at the reception desk.
Manage appointment scheduling using appropriate scheduling systems to optimize the use of clinical resources.
Handle incoming phone calls efficiently, routing calls and providing accurate information as required.
Maintain visitor management systems to ensure security and accurate record-keeping.
Perform data entry and update customer relationship management (CRM) databases accurately and promptly.
Monitor and maintain call handling systems, ensuring calls are answered in a timely and professional manner.
Provide support and supervision to a team of two front desk staff, delegating tasks and ensuring adherence to operational protocols.
Address patient inquiries and concerns with professionalism, escalating issues to relevant departments when necessary.
Manage reception area supplies and paperwork, ensuring the area is organized and well-maintained.
Coordinate communication between patients, healthcare providers, and administrative staff to facilitate smooth operational flow.
Ensure all front desk activities comply with organizational policies, confidentiality agreements, and data protection regulations.
Assist in training new front desk personnel and contribute to continuous improvement of reception procedures.
Support patient intake processes by accurately capturing relevant information and ensuring documentation completeness.
Collaborate with other departments to support overall patient care experience and administrative efficiency.
Maintain a professional and friendly demeanor at all times to enhance the reputation and patient satisfaction at Eterna Health.