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Posted Sep 03, 2021 12 views
Leads the departments to enhance service quality; drives the business toward enhanced service quality.
- Driving performance measures for the operation including a consideration of efficiency versus effectiveness.
- Creates an environment in which products and processes are designed to ensure patient satisfaction; effectively incorporates patient perspectives in all business activities.
- Participates in the development and implementation of operations budget to ensure compliance with Hospital expenditure requirements.
- Resolves problems related to staffing, utilization of facilities, equipment and supplies for the Hospital.
- Analyzes and recommends changes in Hospital systems, policies and procedures and ensures their implementation.
- Participates in the evolution and refinement of the quality improvement process at the Hospital.
- Ensure effective and smooth communication between patients, attendants, medical teams and other health services pertaining to health education and the experiences in the hospital.
- Leads the digital experience portfolio for enhanced patient connections, information and solutions leading to better patient care and synchronized communication between healthcare teams and patient including an EMR.
- Leads the patient experience portfolio to ensure smooth patient journeys in the OPD, IPD, ER and other areas of the hospital focused on patient safety and efficiency of processes.
- Leads the physical experience portfolio to ensure the patient experience is outstanding in respect to the hospital environment and conditions, look and feel, hospitality services and cleanliness.
- This includes maintaining the LEED Gold certification for the hospital.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Age:
30 - 50 Years
Minimum Education:
Masters
Degree Title:
Master of Business Administration with a focus in Operations Management
Career Level:
Experienced Professional
Minimum Experience:
10 Years (10 years in hospital operations, medical records incorporating EMR, patient experiences, facilities management and hospital quality mechanisms)
Apply Before:
Sep 16, 2021
Posting Date:
Sep 03, 2021
Evercare Hospital Lahore
Healthcare / Hospital / Medical · 11-50 employees - Lahore
Evercare Hospital, Lahore
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