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Job Description

Leads the departments to enhance service quality; drives the business toward enhanced service quality.

  • Driving performance measures for the operation including a consideration of efficiency versus effectiveness.
  • Creates an environment in which products and processes are designed to ensure patient satisfaction; effectively incorporates patient perspectives in all business activities.
  • Participates in the development and implementation of operations budget to ensure compliance with Hospital expenditure requirements.
  •  Resolves problems related to staffing, utilization of facilities, equipment and supplies for the Hospital.
  •  Analyzes and recommends changes in Hospital systems, policies and procedures and ensures their implementation.
  • Participates in the evolution and refinement of the quality improvement process at the Hospital.
  • Ensure effective and smooth communication between patients, attendants, medical teams and other health services pertaining to health education and the experiences in the hospital.
  • Leads the digital experience portfolio for enhanced patient connections, information and solutions leading to better patient care and synchronized communication between healthcare teams and patient including an EMR.
  • Leads the patient experience portfolio to ensure smooth patient journeys in the OPD, IPD, ER and other areas of the hospital focused on patient safety and efficiency of processes.
  •  Leads the physical experience portfolio to ensure the patient experience is outstanding in respect to the hospital environment and conditions, look and feel, hospitality services and cleanliness.
  • This includes maintaining the LEED Gold certification for the hospital.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Nespak Housing Society, Lahore, Pakistan
No Preference
30 - 50 Years
Minimum Education:
Degree Title:
Master of Business Administration with a focus in Operations Management
Career Level:
Experienced Professional
Minimum Experience:
10 Years (10 years in hospital operations, medical records incorporating EMR, patient experiences, facilities management and hospital quality mechanisms)
Apply Before:
Sep 16, 2021
Posting Date:
Sep 03, 2021
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Evercare Hospital Lahore

Healthcare / Hospital / Medical · 11-50 employees - Lahore

Evercare Hospital, Lahore