Account Executive

The Account Executive will handle responsibilities that include lead generation, customer communication, and facilitating the onboarding journey without engaging in hard selling. A thorough understanding of B2B cross-border payment platforms and competitor insights is vital. The candidate will maintain detailed records of sales activities and share pipeline updates regularly. The role requires working harmoniously with other teams to address any platform issues, improve customer experience, and contribute positively to Famtech's growth in the fintech space. Proficiency in CRM and ERP systems, along with strong time management skills, is essential in this fast-paced work environment.
Responsibilities

Identify and reach out to potential business customers using phone calls, emails, LinkedIn, and other communication channels.
Explain Famtechs B2B fintech platform and its solutions to prospective clients, tailoring the benefits to meet their business needs.
Guide prospects through the registration and account creation processes, assisting with any basic questions or issues encountered.
Monitor the onboarding process, flagging platform issues for resolution to enhance the client experience.
Maintain up-to-date knowledge of competitor offerings and pricing to effectively position Famtechs solutions.
Provide consistent follow-up with interested businesses to complete their registrations and convert leads into customers.
Keep accurate records of all outreach, follow-ups, and registration statuses using CRM and ERP tools.
Submit timely sales reports and pipeline updates to management to support strategic decision-making.
Collaborate with customer support and other relevant teams to ensure a seamless client transition post-registration.
Work diligently to meet or exceed assigned outreach and signup targets, while managing commissions and incentives appropriately.
Maintain professionalism and discretion when handling sensitive customer and company information.
Utilize technology tools such as Google Workspace, WhatsApp, and Google Chat for effective communication and organization.
Adapt to working in a fast-paced environment while prioritizing tasks and managing time efficiently.