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Customer Services Representative

Freight Connection Pakistan Pvt Ltd Unverified

Karachi, Pakistan

Posted Sep 26, 2017 479 views

PKR. 30,000 - 45,000/Month

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Job Description

1. Maintaining customers focus on all times and answering to customer’s inquiries using the

standard guidelines. 

2. Handle customer complaints, provide appropriate solutions and alternatives within the 

time limits; follow-up to ensure resolution, Keep records of customer interactions,

process customer accounts, and file documents 

3. Maintaining records through PUKS of all transactions and interactions made with

customers.  

4. Perform various customer service activities, including upselling and handling new &

existing accounts.  

5. Maintain, grow, and build long-term relationships with account portfolio & Vendors via

phone calls, emails, and job quality followup

6. Act as a liaison between clients and operations & other departments to ensure efficient

service levels are delivered to the clients.  

7. Customer Services Survey

8. Assisting management and Team Manager with any assigned special projects and 

providing backup to the team manager when required 

9. Additional duties as assigned

10. Contributes to team effort by accomplishing related results as needed 

 

Skills

Strong Communication skills, Trade Negotiation, Highly computer proficient, Time management, Ability To Handle Pressure, efficient, patience

Job Details

Job Channel:
Industry:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 26, 2017
Posting Date:
Sep 26, 2017
Show fewer details Read full job description

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Freight Connection Pakistan Pvt Ltd

Services · 301-600 employees - Karachi

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