Customer Services Representative

Freight Connection Pakistan Pvt Ltd Unverified

Karachi , Pakistan

Posted Sep 26, 2017 496 views

PKR. 30,000 - 45,000/Month

Apply For This Job

Close
or

Job Description

1. Maintaining customers focus on all times and answering to customer’s inquiries using the

standard guidelines. 

2. Handle customer complaints, provide appropriate solutions and alternatives within the 

time limits; follow-up to ensure resolution, Keep records of customer interactions,

process customer accounts, and file documents 

3. Maintaining records through PUKS of all transactions and interactions made with

customers.  

4. Perform various customer service activities, including upselling and handling new &

existing accounts.  

5. Maintain, grow, and build long-term relationships with account portfolio & Vendors via

phone calls, emails, and job quality followup

6. Act as a liaison between clients and operations & other departments to ensure efficient

service levels are delivered to the clients.  

7. Customer Services Survey

8. Assisting management and Team Manager with any assigned special projects and 

providing backup to the team manager when required 

9. Additional duties as assigned

10. Contributes to team effort by accomplishing related results as needed 

 

Job Details

Job Channel:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gizri, Karachi, Pakistan
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 26, 2017
Posting Date:
Sep 26, 2017
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Freight Connection Pakistan Pvt Ltd

Distribution and Logistics · 301-600 employees - Karachi

Similar Job Titles

Customer Services Representative

Circle5, Lahore, Pakistan
Posted Jun 21, 2018

Customer Services Representative

All Star BPO, Rawalpindi, Pakistan
Posted Jun 21, 2018

Customer Services Representative

The Grand City, Lahore, Pakistan
Posted Jun 19, 2018

Customer Services Representative

All Star BPO, Rawalpindi, Pakistan
Posted Jun 15, 2018
View All
I found a job on Rozee!
Rozee Career Talks