Front Desk Officer

Al Hamra Medical Centre is a nonprofit healthcare institution dedicated to providing compassionate and high-quality medical care to underserved communities. The centre strives to make essential healthcare services accessible to individuals and families who face barriers to care. The Front Desk Officer plays a crucial role in ensuring a welcoming and efficient experience for patients and visitors by managing reception duties and supporting the smooth operation of daily appointments and inquiries.

Key Responsibilities
The Front Desk Officer is responsible for greeting patients and visitors upon arrival and managing check-in and check-out procedures efficiently. This role involves answering incoming phone calls, responding to patient queries, scheduling and confirming appointments, and maintaining accurate patient records and front desk documentation. Coordination with clinical and administrative staff is essential to facilitate seamless communication and workflow. The officer will also handle basic billing or payment inquiries and operate office equipment such as telephones, printers, and scanners to support reception and administrative functions. This is a full-time, on-site position based in Karachi, requiring a consistent professional presence and strict adherence to patient confidentiality and institutional policies.

Required Qualifications
Candidates must demonstrate strong interpersonal skills and customer service abilities to interact professionally and empathetically with patients, visitors, and staff. Experience in receptionist duties is essential, including managing appointments, greeting visitors, and handling front desk operations efficiently. Proficiency in office administration is required to maintain records, organize documentation, and support daily administrative processes. Familiarity with office equipment such as telephones, printers, scanners, and basic computer systems is necessary.

Preferred Qualifications and Benefits
Additional qualifications that will enhance a candidate’s suitability include good verbal and written communication skills, keen attention to detail, reliability in time management, and basic computer literacy, particularly with MS Office applications. Prior experience in a healthcare or customer-facing environment is highly advantageous. The role offers the opportunity to contribute meaningfully to a nonprofit organization focused on improving healthcare accessibility in underserved communities.

Interested candidates are encouraged to apply by submitting their CV through the appropriate channels.