Posted Jun 15, 2026 528 views
Gourmet Homes & Furnishers is seeking a dedicated Customer Service Representative to join their team in Gulberg, Lahore. This full-time role focuses on delivering exceptional service experiences by effectively managing customer inquiries and support requests across multiple communication channels. The ideal candidate is committed to ensuring customer satisfaction through proactive engagement, addressing concerns promptly, and maintaining clear and accurate records of interactions. This position does not require team management responsibilities but emphasizes a strong customer-focused approach and excellent communication skills.
The Customer Service Representative plays a vital role in supporting the companys operations by providing detailed product information, updating customers on order status, and offering after-sales support. The role requires coordination with various internal departments to resolve issues efficiently, ensuring a seamless customer journey. Candidates with experience in customer service or related roles are preferred, although fresh graduates with strong interpersonal skills and a willingness to learn are encouraged to apply.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat channels.
- Provide accurate and detailed product information and updates on order statuses.
- Assist customers with after-sales support, including returns, exchanges, and warranty questions.
- Record and maintain precise documentation of customer interactions and feedback using CRM tools.
- Coordinate with internal teams such as sales, shipping, and technical support to resolve customer issues quickly.
- Track and monitor online orders to ensure timely delivery and communicate delays or issues proactively.
- Identify and escalate complex customer concerns to the appropriate personnel when necessary.
- Maintain a positive and helpful attitude to enhance the overall customer experience.
- Utilize Microsoft Office applications to support documentation and reporting tasks.
- Continuously improve knowledge of products, services, and company policies to better assist customers.
Skills
Gourmet Homes & Furnishers
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