This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Dec 26, 2022 6650 views
Job Description:
- Respond to customer queries in a timely and accurate way, via social media, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representatives.
Requirements:
- Experience as a Customer Support Specialist or similar CS role.
- 2 – 3 Years of experience.
- Familiarity with the Blockchain industry is a plus.
- Understanding of how CRM systems work especially Zoho CRM.
- Email management via SendGrid or equivalent system.
- Excellent communication and problem-solving skills.
- Multi-tasking abilities.
- Proficiency in English is a must.
Job Shift: 11 PM- 7 AM UK time
4 AM - 12 PM Pakistan Time
Job Days: Monday to Saturday
Age: Less than 30 Years
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Work from Home
Job Location:
Gender:
No Preference
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
Jan 27, 2023
Posting Date:
Dec 26, 2022
Great Winchester Investments Ltd
Banking/Financial Services · 1-10 employees -
Elite Crown Diamond
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