Hardware Engineer

Azimut, a sister company of Wavetec, is looking for a Hardware Engineer to join its team in Karachi. Wavetec is a global leader with over 30 years of experience in specialized technology focused on enhancing customer experience in public waiting areas and information display systems. Headquartered in Dubai, the company operates in more than 70 countries and employs a diverse workforce representing 13 nationalities. Its prestigious client portfolio includes major organizations such as Barclays, HSBC, Standard Chartered, United Bank Limited, Agha Khan University Hospital, Telenor, Emirates Airlines, Dubai Financial Market, and Madrid Stock Exchange.

Key Responsibilities
Coordinate troubleshooting, installation, repair, problem diagnosis, and implementation of computer hardware and software. Assist in managing requests and inquiries related to computing, local area networks (LAN), wide area networks (WAN), and host system communications by receiving, screening, prioritizing, and resolving issues. Handle calls for assistance, installations, and general maintenance; log calls and take appropriate actions to ensure timely and satisfactory responses for users. Provide management with status reports on all requests. Install, test, and maintain various personal computing and network hardware and software systems. Perform diagnostic tests and modify or repair hardware at the board or component level while collecting and documenting relevant data. Support the recommendation process for computing hardware, software systems, and host system data communication requirements. Liaise with vendors to establish and maintain sources for hardware systems, components, parts, and peripheral devices. Assist in problem resolution, training, and in-service programs.

Required Qualifications
Proven experience in hardware engineering, including troubleshooting, installation, and repair of computer hardware and software systems. Strong knowledge of local and wide area networks, host system communications, and diagnostic procedures. Ability to manage and prioritize multiple requests and provide timely resolutions. Experience in interfacing with vendors for hardware procurement and support. Competence in documenting technical data and preparing management reports.

Preferred Qualifications and Benefits
Candidates with experience working in a multinational environment and familiarity with customer experience technologies will find this role particularly rewarding. The position offers the opportunity to work with a globally recognized company serving major international clients, providing significant professional growth and exposure. This role allows you to contribute to innovative technology solutions within a dynamic and diverse team, supporting industry-leading projects across various sectors.