Team Lead Call Center

Holistic Technologies Verified

Lahore , Pakistan

Posted Oct 30, 2019 101 views

PKR. 35,000 - 40,000/Month

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Job Description

-Excellent ability to design and implement all SOPs related to Customer Service.

-Excellent ability to lead and manage a team of 5-6 people.

-Excellent communication skills - verbal and written both.

-Responding calls, messages and email very professionally.

-Provide training to new and current staff in Call Center team.

-Assess team’s overall and individual’s performance and coach the team member to improve efficiency of the operations.

-Provide daily, weekly and monthly report and KPIs.

-Correspond with internal departments (Digital Marketing Department in particular) to ensure smooth operations.

Note: Office Location is Bahria Town, Lahore. Ony those who are interested and can easily manage to come to Bahria

Job Details

Job Channel:
Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Bahria Town Lahore, Lahore, Pakistan
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
4 Years
Apply Before:
Nov 30, 2019
Posting Date:
Oct 30, 2019
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Holistic Technologies

Services · 51-100 employees - Lahore

pHolistic Technologies/p

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