Restaurant Shift Manager

Hot N Spicy seeks an experienced Restaurant Shift Manager to oversee daily operations and ensure smooth service during each shift. The ideal candidate has at least two years of restaurant experience and excels in workforce management, employee scheduling, and cash handling. This role involves managing a team of 20 persons, coordinating shift schedules, and maintaining high standards of customer satisfaction and operational efficiency. The Restaurant Shift Manager acts as the point person during assigned shifts to handle any issues, motivate staff, and uphold company policies. The selected candidate will lead operational efforts to optimize staff performance and guest experiences while managing time effectively across multiple responsibilities. Strong organizational skills, attention to detail, and a proactive approach to problem-solving are essential. The manager ensures compliance with health and safety standards, streamlines communication within the team, and contributes to fostering a positive workplace culture.
Responsibilities

Position: Shift Manager

Department: Restaurant Management

Reports To: Branch Manager

Key Responsibilities
1. Shift Supervision & Operations

Manage peak-hour floor, takeaway, and delivery order flows to ensure fast ticket-times and low service delays.

Coordinate between the kitchen, counter sales, roll/paratha stations, and delivery riders to maintain smooth fulfillment.

Conduct pre-shift briefings covering daily targets, promotional items, stock availability, and service standards.

2. Quality Control & Food Safety

Ensure strict adherence to food safety, hygiene, and sanitary standards across all prep and cooking stations.

3. Inventory & Cash Management

Perform daily cash register audits, manage shift floats, reconcile POS shift-end reports, and secure cash drop procedures.

4. Team Leadership & Staff Management

Assign station roles to kitchen crew, roll makers, cashiers, and floor staff based on shift demand.

Enforce attendance, punctuality, grooming, and uniform compliance.

Candidate Requirements & Experience
Experience: Minimum 1–2 years of operational supervisory experience in a fast-casual, high-volume restaurant featuring a similar menu profile (Hot N Spicy, Kababjees, Kolachi, Sajjad, Waheed Kabab House, or comparable BBQ/Rolls/Fast-Food multi-cuisine outlets).