- Responsible for running retail Shop to meet organizational targets and policies, maximizing profit whilst minimizing costs
- Ensure Stores are efficiently merchandised, staff are well trained and driven to achieve sales objectives and ensure excellent customer experience
- Ensure best shop ambience, hygiene & safety, visual merchandising and customer service
- Oversee regular updation of visual merchandising, product is properly displayed, prices are visible and all visuals are up to date and properly displayed
- Planning and execution of Weekly Stock & QC Audit
- Arrange the stock room of all shops in proper order for audit convenience
- Provide timely stock demand to merchandising, planning & supply chain team for timely supply of required stocks
- Continuously monitor stock position of individual stores to ensure that required inventory is available all the time and maintained in an organized manner
- Ensure accuracy while receiving/sending stock and its transfers IN/OUT
- Provide customer feedback to merchandising & planning team in an organized manner
- Ensure stock movement should be timely done as per the SOP
- Responsible for translating weekly/daily targets to branch employees concerning sales, stock, rotas, cost minimization etc.
- Reflect a professional and trust worthy brand image to employees and customers.
- Lead and Develop branch team to consistently deliver company expectations on sales targets and service, operations and product.
- Store business operations: including managing profit and loss, facility management, safety and security and banking, reassuring bank deposits are accurate
- Product management: including ordering, receiving, price changes, handling damaged products, and returns
- Team Development: facilitating staff learning training, and development
- Problem solving: handling unusual circumstances
- To understand the customer service principles
- Store manager should focus on directing their staff towards customers and evaluating staff performance in given format
- Ensure that all marketing and POS activities are implemented as per standards
- Handle customer complaints to maximize customer satisfaction (train team members to handle complaints in the best way possible)
- Any other task assigned by the Management.
Job Details
The HUB brand was launched in 2001 as a retailer of premium quality leather goods. It now has a full-fledged luxury and lifestyle brand portfolio with a growing retail presence in 5 major cities across Pakistan. HUB is operated as an independent entity under the banner of MIMA GROUP, a leading group of companies of Pakistan with a vertically integrated presence in the leather & textile manufacturing sectors, tracing its foundation back in the year 1900. At HUB and its subsidiary brands, a discerning clientele can now choose from a wide variety of leather & non-leather product lines including but not limited to high-end handbags, wallets, office bags, menswear, men’s footwear, ladies footwear, fashion accessories and travel essentials. We put a high premium on design and attention to detail with the help of a skilled & motivated team and technological support. This professionally managed company is sensitive to the needs of its national & international customers. With an eye on the future, HUB has developed an efficient system that has been certified by ISO 9001. The sub-brands HOBO by HUB and FHS by HUB are independent brands with their respective product lines, under the umbrella of HUB.
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