Information Technology Administrator

Elevate Holdings is a pioneering luxury real estate developer in Pakistan, known for its flagship project, The Nathia Reserve—an exclusive collection of 133 luxury branded residences located in Nathia Gali. As the company expands its C-Suite operations and integrates advanced AI and IT infrastructure, it is seeking a motivated IT Admin & AI Systems Assistant to join the technology team at the Head Office in DHA Phase 8, Lahore. Reporting directly to the Head of AI & IT, this role involves supporting IT system administration, managing network infrastructure, maintaining CRM and HR portals, and assisting in the deployment of automated AI workflows that enhance sales, marketing, and executive analytics.

Key Responsibilities:
- Manage and support IT systems including workstations, office Wi-Fi, and network infrastructure for both the Head Office and site teams. Provide daily troubleshooting and hardware setup assistance.
- Assist in the administration and maintenance of Sales CRM, HR and Payroll software, as well as the Broker Onboarding Portal to ensure smooth operational workflows.
- Test, deploy, and maintain AI-driven automation tools such as lead auto-routing, speed-to-lead service level agreements (SLAs), and data pipeline management.
- Oversee user access control, manage system permissions, and ensure data security through automated database backups and credential management.

Required Qualifications:
- Between 1 to 3+ years of experience in IT administration, system support, network management, and cloud or CRM troubleshooting.
- Practical experience with user access management, hardware maintenance, and web or application portal support.
- Strong problem-solving skills, ability to work efficiently under pressure, and maintain professional conduct in a dynamic work environment.

Preferred Qualifications and Benefits:
- Basic knowledge or exposure to AI automation tools, Python programming, API integrations, or workflow automation is highly desirable.
- Opportunity to work at the forefront of luxury real estate technology, contributing to innovative AI and IT initiatives within a growing company.
- Collaborative work environment with direct mentorship from senior leadership in AI and IT.

This role offers a unique chance to be part of a forward-thinking organization that blends luxury real estate with cutting-edge technology. Candidates interested in advancing their career in IT administration and AI systems within a prestigious real estate firm are encouraged to apply.