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Job Description

INTECH Process Automation has a legacy of over 25 years of providing the automation & software intelligence solutions to huge and renowned Oil & Gas clients including Shell, Total, ExxonMobil, Schlumberger, and many others down the list, around the globe. Company is headquartered in USA, with another International headquarters in Dubai-UAE. As of now, operating 5 Continents wide (USA, Africa, Europe, Asia Pacific, Middle East), having offices in 13 Countries.

Right at the moment, we are looking to hire an Application & Technical Support Engineer who will be based in Karachi Office. Below are the core responsibilities that the incumbent shall perform;

·         Works under the Lead Engineer or Project Manager or Sales Manager to execute assigned tasks related to the project

·         Responsible of timely responding to every technical support request from customer.

·         Responsible for responding, guiding and troubleshooting of technical problems over company provided telephone. Response range shall be 24 Hrs. and 7 Days a week.

·         Responsible to mobilize to client’s site within 02 Hours (including after office hours, weekends and gazzeted holidays) for critical or plant wide problems.

·         Responsible to mobilize to client’s site within one day for non-critical problems and routine maintenance.

·         Responsible for sign off from customer for all time sheets and technical support reports.

·         Since job is primarily focused on providing after sales services in South and especially in Karachi therefore candidate shall be resident of Karachi city.

·         Manages and record keeping of all latest customer application backups

·         Must possess customer oriented attitude and have capability of customer relationship management

·         Responsible for active participation in DCS/PLC programming and HMI development for any project which lies under South Pakistan Territory

·         Responsible for active participation in system design, hardware (panel, hydraulic, pneumatic, instrumentation, electrical, network etc.) design and software design under supervision of PM/Project Lead for any project which lies under South Pakistan Territory

·         Responsible to develop and use engineering tools/processes to ensure efficient development and quality of project deliverables under supervision of PM/Project Lead

·         Understand / Develops project and after sales technical support related documentation (Schedules, Drawings, Layouts, Instruction Sets, Training Manuals, Commissioning and Troubleshooting plans etc.)

·         Provides support remotely or in person for internal testing and FAT

·         Carries out site work with frequent travelling in any part of Pakistan or any INTECH office

·         Maintains/ manages query lists for all internal as well as customer related queries when working directly under the Project Manager

·         Must understand basis sales terms in order to participate in Bid submission, Bid Opening, Contract sign off and project kick-off meetings

·         Ensures that there is only one turn around for all the deliverable, i.e. the quality of task done by him is such that it needs just a brief review and reporting to PM / Project Lead / Sales Manager

·         Ensures that the deliverables meet all criteria of good engineering practices and conform to international as well as INTECH’s standards

·         Ensures that all deadlines are met.

·         Responsible for overall satisfaction with the quality of the assigned tasks

·         Finds solutions to the technical problems related to the project

·         Responsible for enforcement of Company QMS and safety standards on all assigned tasks.

·         Responsible for reporting the time in Project Server 

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
Degree Title:
BS/MS Electrical/Electronics/Mechatronics
Career Level:
Experienced Professional
5 Years - 7 Years
Apply Before:
Feb 08, 2018
Posting Date:
Jan 08, 2018
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Intech Process Automation

Power/Energy · 11-50 employees - Karachi

pIntech delivers industrial automation and control system solutions to customers worldwide in the Oil & Gas, Petro-Chemicals, Chemicals, Energy and other sectors. Intech works in close association with its clients to improve their productivity, competitiveness and profitability. Over the last ten ye ...Read More

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