Posted Dec 31, 2019 14 views
- Must have excellent English communication skills.
- must be able to communicate with a customer via chat, email, or on the phone and help a client through a payment process.
- Must have IT knowledge.
- Excellent communication and presentation skills and the ability to express thoughts logically.
- Monitor service levels to identify opportunities for improvement and recommend solutions.
- Responsible for coaching, development and succession planning of Supervisors and Agents. Also Responsible for coaching, development and succession planning of Supervisors and Agents.
- Daily, weekly, monthly management of performance and provide updates to senior management.
- Ensure call center representatives are meeting their Team’s KPIs, Quality, customer satisfaction.
Skills
Job Details
Pachem Global Pvt Limited
IPC was founded in 1978 in Lahore Pakistan. We have made steady and significant progress and are proud of our accomplishments. We have evolved into a group of companies servicing clients in diverse areas of industrial chemicals, synthetic and natural rubbers, rubber process aids, plastic polymers, lubricants and industrial solvents. Responding to the requirements of local markets, we have added a manufacturing wing to our company. IPC manufactures, Sulphuric Acid, Aluminium Sulphate, Micronized Sulphur, Sulphur Rolls, Specialty fortified Gum Rosins, Specialty Chemicals and Waxes. We have won the position of market leader in the field of Sulphuric acid and Sulphur related products. We possess a closely knit group of workers, agents and representatives who believe in team play. Our network of branches, affiliated offices and warehousing facilities provide products and services all over the world. It is our business strategy to expand volume of business in the international market to cater to the varied needs of our valuable customers. We are a customer centered company and wish to establish long term business relationships with you.
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