Apply For This Job


Job Description

Job Description

  • ITServ Group is looking for fresh Male/Female "Customer Service Representatives.
  • He / She must be contented with handling customers over the phone.
  • A self-motivated and focused candidate will be preferred.
  • The prime goal is to support the customers and developing business.

Job Responsibilities

•       Contact potential customers can describe our IT services, products as well as set appointments/meetings with our Sales team in Abroad/Foreign Office. 

•       Understanding the customer's full requirements.

•       Help customers to answer their question related to our products. 

•       Co-ordinate with Sales Staff to make sure that the business meeting has been conducted successfully.

•       Contact existing customers to inform them about our new products

•       Manage enormous outbound calls in a timely and efficient manner.

•       Follow communication scripts when handling different customer concerns.

•       Obtain customer information by making telephone calls, questioning clients and verifying information.

•       Determine eligibility by comparing customer information to requirements.

•       Maintain and improve quality results by adhering to standards and guidelines.

•       Keep the record of all conversations in the database in a comprehensible way.

•       Meet personal/ team qualitative and quantitative targets.

•       Strong phone contact handling skills and active listening

•       Customer orientation and ability to adapt/respond to different types of characters

•       Ability to multi-task, prioritize, and manage time effectively

•       Proven customer support experience or experience as a customer service representative

Fluent English Spoken Skills required.

•       Strong interpersonal and telephonic skills

•       Must have a can do and extremely positive attitude

•       Extremely energetic/enthusiastic/innovative/hardworking

•       Eager to learn and improvise

•       Must be willing to grow

•       Long term relationship

IT/Computer Grads are preferred. 

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
No Preference
20 - 30 Years
Minimum Education:
Degree Title:
Computer Science/Human Resource/Marketing
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Mar 04, 2020
Posting Date:
Feb 04, 2020
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

IT Serve Group

Information Technology · 11-50 employees - Lahore

We Provide IT support to various clients. We are in business for more than a decade and have ample experience in providing IT support/solutions to various companies.

Similar Job Titles

Customer Support Representative

Suave Solutions, Lahore, Pakistan
Posted Feb 25, 2020

Customer Support Representative

LumiMinds, Lahore, Pakistan
Posted Feb 22, 2020

Customer Support Representative

iCrowdNewswire, Islamabad, Pakistan
Posted Feb 19, 2020
View All