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Job Description

Job Description

  • ITServ Group is looking for fresh Male/Female "Customer Service Representatives.
  • He / She must be contented with handling customers over the phone.
  • A self-motivated and focused candidate will be preferred.
  • The prime goal is to support the customers and developing business.

Job Responsibilities

•       Contact potential customers can describe our IT services, products as well as set appointments/meetings with our Sales team in Abroad/Foreign Office. 

•       Understanding the customer's full requirements.

•       Help customers to answer their question related to our products. 

•       Co-ordinate with Sales Staff to make sure that the business meeting has been conducted successfully.

•       Contact existing customers to inform them about our new products

•       Manage enormous outbound calls in a timely and efficient manner.

•       Follow communication scripts when handling different customer concerns.

•       Obtain customer information by making telephone calls, questioning clients and verifying information.

•       Determine eligibility by comparing customer information to requirements.

•       Maintain and improve quality results by adhering to standards and guidelines.

•       Keep the record of all conversations in the database in a comprehensible way.

•       Meet personal/ team qualitative and quantitative targets.

•       Strong phone contact handling skills and active listening

•       Customer orientation and ability to adapt/respond to different types of characters

•       Ability to multi-task, prioritize, and manage time effectively

•       Proven customer support experience or experience as a customer service representative

Fluent English Spoken Skills required.

•       Strong interpersonal and telephonic skills

•       Must have a can do and extremely positive attitude

•       Extremely energetic/enthusiastic/innovative/hardworking

•       Eager to learn and improvise

•       Must be willing to grow

•       Long term relationship

IT/Computer Grads are preferred. 

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
Gender:
No Preference
Age:
20 - 30 Years
Minimum Education:
Bachelors
Degree Title:
Computer Science/Human Resource/Marketing
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Mar 04, 2020
Posting Date:
Feb 04, 2020
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IT Serve Group

Information Technology · 11-50 employees - Lahore

We Provide IT support to various clients. We are in business for more than a decade and have ample experience in providing IT support/solutions to various companies.

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