Sales Trainer (Call Center)

J Telemarketing Unverified

Multiple Cities, Pakistan

Posted Feb 09, 2018 256 views

PKR. 60,000 - 80,000/Month

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Job Description

Summary  Responsible for updating, enhancing and producing training materials, identifying, recommending and administering ongoing new training in alignment with call center customer service philosophy and business needs  Responsibilities 

  • Partners with department leaders to identify training needs for new hires and existing employees
  • Must be prompt and dependable
  • Must be an effective communicator (written and verbal)
  • Must be well organized and display effective time management techniques and have the ability to handle multiple competing deadlines
  • Partners with management team to keep appropriate personnel appraised on ever changing policies and procedures to ensure a consistent customer experience.
  • Conducts new hire classes on a regular basis, including the preparation of all training materials and facilities associated with each class.
  • Conducts recurrent training classes, meetings, and seminars during times of policy, procedure, and or protocol updates.
  • Modifies teaching style to accommodate the many different learning techniques that may present in new hires and current employees. (i.e. Role Playing exercises, Simulations, Team Exercises, Group Discussion, Videos, and or Lectures).
  • Working with internal Quality Assurance teams to conduct informal/formal training needs assessments, identify training gaps, and drive improvements to training curriculum and or delivery.
  • Creating, implementing, and maintaining training materials required for the development of product knowledge, process awareness, system expertise, and call handling skills.
  • Identifies and implements new practices and processes that are “best in field".
  • Ensures 100percent adherence to all company policies and procedures.
  • Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information.
  • Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
  • Understands and embraces the business and call center operations strategic direction.
  • Performs other duties as assigned.

Requirements 

2 or more years of training experience in call center

Job Details

Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Applicant should have minimum 2 Years experience of Trainer with call center)
Apply Before:
Mar 09, 2018
Posting Date:
Feb 09, 2018
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J Telemarketing

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