Posted Nov 09, 2020 4 views
- Provide guidance, team members and learning and counseling for the team. Strong participation and sponsorship in the development of the staff to achieve improved results and to prepare for succession.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Responsible for the team monthly targets and ensure target achievement on a regular basis.
- Manage massive volumes of inbound and outbound calls in a timely manner
- Maintaining up-to-date knowledge of industry developments
- Provide customized, highest quality customer support
- Giving support to Call Centre Executives
- Responsible for needs assessments, performance reviews and cost/benefit analyses
- liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
- Monitoring random calls to improve quality, minimize errors and track operative performance
- Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
- Keep records of all conversations in our Call Centre database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Maintain and use CRM to the optimum level with team coordination
- Work in coordination with Marketing department for the upcoming deals, offers, promotions, events and projects
- Keep updated with company developments, products, offerings, etc. and ensure that the updates are delivered to the teams
Job Details
Jagah Online
ppJagahonline is a product of Hundred Alpha Pvt. Ltd. Hundred Alpha Pvt. Ltd. is a joint venture between Hatch Techs Pvt. Ltd., a Dubai based company and E-Creatorz, a leading software house in Pakistan. The company is providing a cloud based solution by the name of "Hundred Alpha" to bridge the gap and promote the use of advancement in technology in the real estate industry. The platform provides a turn key solution for property management, property listing, scheduling, book keeping and advertising for the real estate industry stakeholders./p/p
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