Posted Jul 03, 2026 141 views
Jugni Foods is seeking a diligent and customer-focused Order Taker to join our restaurant team. The Order Taker plays a critical role in ensuring exceptional customer service by accurately receiving and processing orders for dine-in, takeaway, and delivery. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks with efficiency and professionalism. The successful candidate will coordinate smoothly with both the kitchen and delivery staff to guarantee timely preparation and dispatch of orders.
This role involves leading a team of eight persons, requiring strong coordination and leadership capabilities to maintain smooth operations at the order counter. The Order Taker must ensure cleanliness and organization in the workspace while upholding restaurant hygiene standards, handling billing and cash transactions precisely, and addressing customer inquiries and complaints professionally. This is a dynamic position suitable for an individual with at least five years of relevant experience, committed to delivering excellent service in a fast-paced restaurant environment.
Responsibilities
- Greet and engage customers warmly upon their arrival to enhance their dining experience.
- Provide detailed and accurate information about menu offerings, promotions, and special deals to assist customers in making informed choices.
- Accept and record customer orders from dine-in, takeaway, and delivery channels with precise attention to detail to prevent errors.
- Enter all orders accurately into the Point of Sale (POS) system, confirming order quantity and special requests thoroughly with customers.
- Coordinate continuously with kitchen staff by promptly forwarding orders and communicating any special instructions or urgent requests effectively.
- Track the status of orders to ensure timely preparation and readiness for delivery or pickup.
- Accurately collect and document customer details including name, phone number, and delivery address for seamless order dispatch.
- Collaborate with delivery personnel to ensure orders are dispatched correctly and on time, verifying the proper packaging of all items.
- Generate and issue accurate bills to customers, process payments through cash or digital methods, and provide correct change consistently.
- Maintain detailed records of transactions to facilitate smooth financial operations and reduce discrepancies.
- Respond to customer complaints courteously, resolving issues where possible and escalating complex problems to management as necessary.
- Communicate any delays or unavailable menu items promptly to customers to manage expectations effectively.
- Keep the order counter and POS station clean, neat, and organized, adhering to food safety and restaurant hygiene protocols.
- Maintain the arrangement of menus, receipts, and order materials to optimize workflow and customer service efficiency.
- Compile daily sales and order reports when required, and share customer feedback and operational challenges with management for continuous improvement.
- Ensure a smooth handover of all pending orders and cash to the next shift to maintain seamless continuity of service.
Skills
Job Details
Jugni Foods
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