We are seeking a motivated and detail-oriented individual to join our call Centre team as a Dispatching Agent. In this role, you will be responsible for coordinating and scheduling transportation for our clients, ensuring that shipments are delivered on time and to the correct location. 

The ideal candidate will have excellent English language and communication skills, as well as a strong attention to detail and the ability to multitask effectively. The ability to handle multiple clients and perform under tight deadlines is essential for success in this role. Previous experience in the trucking industry or in a sales or customer service role is preferred, but not required.

Key Responsibilities:

  • Receive and process transportation requests from customers via phone, email or web portals
  • Utilize transportation management software to coordinate and schedule deliveries and pickups
  • Communicate with drivers and other stakeholders to ensure timely and accurate delivery of shipments
  • Monitor delivery progress and resolve any issues that may arise during the transportation process
  • Maintain accurate and up-to-date records of all shipments and deliveries
  • Maintain relationships with existing clients and assist with their transportation needs
  • Work closely with other departments to ensure customer satisfaction
  • Continuously seek ways to improve sales and customer service processes and protocols


  • Fluency in English (written and spoken) is a must
  • Strong communication and interpersonal skills
  • Attention to detail and ability to multitask effectively
  • Proficiency with Microsoft Office and other computer programs
  • Previous experience in sales, customer service, or the trucking industry is a plus, but not required
  • High school diploma or equivalent

This is a night shift position (5pm - 2am), Monday to Friday, with a base salary of 40000 - 80000 PKR based on skill set and experience. The position also offers the opportunity for bonus commission, with the potential to earn up to 1500000 PKR in take home salary. High performers will be rewarded for their contributions to the team. Both fresh and experienced candidates are encouraged to apply.

We are looking for a team player with a positive attitude and the ability to thrive in a fast-paced environment. If you have a passion for sales and customer service and are eager to join a growing company in the truck dispatching industry, we encourage you to apply for this exciting opportunity.

Job Details

Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
Apply Before:
Mar 26, 2023
Posting Date:
Feb 23, 2023

Work Environment

Supervisor’s gender:
Percentage of female coworkers:

RA Services (SMC-Pvt.) Ltd

Services · 1-10 employees - Lahore


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